Part I - The Setting -- The evolving supervisory roles -- The volatile healthcare environment -- The nature of supervision: Health care and everywhere -- Management and its basic functions -- Part II - The supervisor and self -- Delegation and empowerment: Forming some good habits -- Time management: Expanding the day without stretching out the clock -- Self-management and personal supervisory effectiveness -- Part III - The supervisor and the employee -- Interviewing: Start strong to recruit successfully -- Leadership and the supervisor -- When the employees are professionals -- Motivation: Intangible forces and slippery rules -- Performance appraisal: Cornerstone of employee development -- Criticism and discipline: Guts, tact, and justice -- The problem employee and employee problems -- The supervisor and the human resource department -- Part IV - The supervisor and the task -- Ethics and ethical standards -- Decisions, decisions -- Management of change: Resistance is where you find it -- Communication: Not by spoken words alone -- How to arrange and conduct effective meetings -- Budgeting and cost control -- Quality and productivity: Sides of the same coin -- Teams, team building, and teamwork -- Methods improvement: Making work-and life- easier -- Reengineering and reduction-in-force -- Continuing education: Your employees and you -- The supervisor and the law -- Living with HIPAA -- Organizational communication: Looking up, down, and laterally -- Unions: Avoiding them when possible and living with them when necessary