Introduction -- Workforce planning -- The legal landscape of employee rights -- Strategic recruitment -- Job descriptions -- Determining hiring criteria -- Hire from inside or outside the organization -- Recruiting from outside the organization -- The interview -- Making a hiring decision -- Making a job offer -- New employee assimilation -- Strategic retention -- Employee engagement -- Workplace flexibility -- Rewards and recognition -- The legal landscape of compensation -- Compensation: an introduction -- Developing a salary structure -- The legal landscape of employee benefits -- Employee benefits -- Assessing employee development needs -- Best approaches to developing employees -- Coaching as a development strategy -- Performance management -- Critical conversations -- Employee and labor relations -- Moving from conflict to collaboration -- Risk management -- Ending the employment relationship -- Appendix -- Bibliography -- Footnotes -- About the authors.