Basic training: crisis intervention theory and application -- Approaching crisis intervention -- Culturally effective helping -- The intervention and assessment models -- The tools of the trade -- Crisis case handling -- Telephone and online crisis counseling -- Handling specific crises: going into the trenches -- Posttraumatic stress disorder -- Crisis of lethality -- Sexual assault -- Partner violence -- Chemical dependency: the crisis of addiction -- Personal loss: bereavement and grief -- Crises in schools -- On the home front: crisis in the human services workplace -- Violent behavior in institutions -- Crisis/hostage negotiation -- Human services workers in crisis: burnout, vicarious traumatization, and compassion fatigue -- No man's land: facing disaster -- Disaster response.