Information Systems in Perspective -- Introduction to Information Systems in Organizations -- Willson, Canada -- Information Concepts -- Data, Information, and Knowledge -- Characteristics of Valuable Information -- What Is an Information System? -- Input -- Processing -- Output -- Feedback -- Computer-Based Information Systems -- Hardware -- Software -- Databases -- Telecommunications, Networks, and the Internet -- People -- Procedures -- Business Information Systems -- AV-MATtronic and Mobile Commerce -- Enterprise Systems -- Information and Decision Support Systems -- Information Systems @ Work: With ERP Access, Small Companies Are Reaching for the Skies -- Specialized Business Information Systems -- Systems Development -- Investigation, Analysis, and Design -- Construction, Integration and Testing, Implementation, Operation and Maintenance, and Disposition^^^

Organizations and Information Systems -- Innovation -- Organizational Change -- Competitive Advantage -- Factors that Lead Firms to Seek Competitive Advantage -- Strategic Planning for Competitive Advantage -- Financial Evaluation of Information System Projects -- Payback Period -- Internal Rate of Return -- Global Challenges in Information Systems -- Information Systems in Business and Society -- Ethical & Societal Issues: Facebook Has User Privacy Problems -- Careers in Information Systems -- Roles, Functions, and Careers in IS -- Typical IS Titles and Functions -- IS Careers in Technology Organizations -- Working in Teams -- Finding a Job in IS -- Campbell Uses Technology to Reach Out to the Younger Generation -- TUI Deutschland Uses Information Systems to Gain a Competitive Advantage -- Technology -- Hardware and Software -- Fujitsu, Japan -- Computer Systems: Integrating the Power of Technology^^^

Hardware Components -- Processing and Memory Devices: Power, Speed, and Capacity -- Processing Characteristics and Functions -- Memory Characteristics and Functions -- Multiprocessing -- Secondary Storage and Input and Output Devices -- Access Methods -- Secondary Storage Devices -- Input Devices -- Output Devices -- Information Systems @ Work: Printing Livers at Organovo -- Computer System Types -- Portable Computers -- Nonportable Single-User Computers -- Multiple-User Computer Systems -- Data Centers -- Green Computing -- Overview of Software -- Supporting Individual, Group, and Organizational Goals -- Installing and Removing Software -- Systems Software -- Operating Systems -- Current Operating Systems -- Workgroup Operating Systems -- Enterprise Operating Systems -- Mobile Operating Systems -- Embedded Operating Systems -- Utility Programs -- Middleware -- Application Software^^^s: Integrating the Power of Technology^^^

Types and Functions of Application Software -- Personal Application Software -- Workgroup Application Software -- Enterprise Application Software -- Ethical & Societal Issues: Digital Software Systems May Improve Nuclear Power Plant Safety -- Application Software for Information, Decision Support, and Specialized Purposes -- Programming Languages -- Software Issues and Trends -- Software Bugs -- Copyrights and Licenses -- Software Upgrades -- Global Software Support -- Kaiser Permanente Implements Electronic Health Record (EHR) System -- Sending Computers into the Cloud -- Database Systems and Applications -- VELUX, Denmark -- Data Management -- Hierarchy of Data -- Data Entities, Attributes, and Keys -- Database Approach -- Data Modeling and Database Characteristics -- Data Modeling -- Relational Database Model -- Data Cleansing -- Database Management Systems -- Overview of Database Types^^^ Technology^^^

SQL Databases -- NoSQL Databases -- Visual, Audio, and Other Database Systems -- Database Activities -- Database Administration -- Popular Database Management Systems -- Using Databases with Other Software -- Database Applications -- Big Data -- Ethical & Societal Issues: The NSA Tackles Big Data -- Data Warehouses and Data Marts -- Business Intelligence -- Information Systems @ Work: Brandwatch: Applying Business Intelligence to Social Media Data to Make Advertising Decisions -- Medihelp: Transforming Traditional Databases into Business Intelligence -- HanaTour: Gaining Customer Trust Through Increased Security -- Telecommunications and Networks -- Westermo, Sweden -- Overview of Telecommunications -- Channel Bandwidth -- Communications Media -- Growth in Wireless Data Traffic -- Networks and Distributed Processing -- Network Topology -- Network Types -- Basic Processing Alternatives^^^ypes^^^ Technology^^^

Client/Server Systems -- Ethical & Societal Issues: Safaricom's Moves against Hate Speech -- Telecommunications Hardware -- Telecommunications Software -- Use and Functioning of the Internet -- How the Internet Works -- Cloud Computing -- World Wide Web -- How the Web Works -- Web Programming Languages -- Web Services -- Developing Web Content and Applications -- Internet and Web Applications -- Web 2.0 and the Social Web -- Online Information Sources -- Search Engines and Web Research -- Information Systems @ Work: Improved Insight via Clickstream Analysis -- Web Portals -- Blogging and Podcasting -- Online Media and Entertainment -- Shopping Online -- Travel, Geolocation, and Navigation -- Internet Utilities -- Intranets and Extranets -- Rural Africa Reaches to the Sky for Internet Access -- War Games: Now More Real Than Ever -- Business Information Systems --

AV-MATtronic and Mobile Commerce and Enterprise Systems -- Bharti Airtel, India -- Introduction to Electronic Commerce -- Business-to-Business E-Commerce -- Business-to-Consumer E-Commerce -- Consumer-to-Consumer E-Commerce -- E-Government -- Mobile Commerce -- Mobile Commerce in Perspective -- AV-MATtronic and Mobile Commerce Applications -- Retail and Wholesale -- Manufacturing -- Marketing -- Advertising -- Bartering -- Investment and Finance -- Banking -- E-Boutiques -- Advantages of Electronic and Mobile Commerce -- E-Commerce and M-Commerce Technology Infrastructure -- Hardware -- Web Server Software -- E-Commerce Software -- Mobile Commerce Hardware and Software -- AV-MATtronic Payment Systems -- Overview of Transaction Processing Systems -- Traditional Transaction Processing Methods and Objectives -- Transaction Processing Systems for Entrepreneurs and Small and Medium-Sized Enterprises -- Transaction Processing Activities^^^

Data Collection -- Data Editing -- Data Correction -- Data Processing -- Data Storage -- Document Production -- Enterprise Resource Planning -- Overview of Enterprise Resource Planning -- Advantages of ERP -- Leading ERP Systems -- Supply Chain Management (SCM) -- Information Systems @ Work: Using ERP Systems to Accommodate Rapid Growth in the Meat Industry -- Customer Relationship Management -- Product Lifecycle Management (PLM) -- Ethical & Societal Issues: Online Fundraising Supports Research into Rare Genetic Disorder -- Overcoming Challenges in Implementing Enterprise Systems -- Hosted Software Model for Enterprise Software -- From Stand-Alone to Integrated Applications -- Kramp Group, A Million Spare Parts -- and Counting -- Information and Decision Support Systems -- Uttarakhand Power Corporation Ltd., India -- Decision Making and Problem Solving -- Decision Making as a Component of Problem Solving^^^es^^^

Programmed versus Nonprogrammed Decisions -- Structured, Semistructured, and Unstructured Decisions -- Optimization, Satisficing, and Heuristic Approaches -- Benefits of Information and Decision Support Systems -- Overview of Management Information Systems -- Management Information Systems in Perspective -- Inputs to a Management Information System -- Outputs of a Management Information System -- Characteristics of a Management Information System -- Functional Aspects of the MIS -- Financial Management Information Systems -- Manufacturing Management Information Systems -- Marketing Management Information Systems -- Human Resource Management Information Systems -- GEN-BOOK Management Information Systems -- Overview of Decision Support Systems -- Ethical & Societal Issues: You Want to Put That Where? -- Characteristics of a Decision Support System -- Capabilities of a Decision Support System -- Comparison of DSS and MIS^^^t of Problem Solving^^^es^^^

Components of a Decision Support System -- Database -- Model Base -- User Interface, or Dialogue Manager -- Group Decision Support Systems -- Characteristics of a GSS That Enhance Decision Making -- GSS Hardware and Software Tools -- GSS Alternatives -- Information Systems @ Work: Flaws in Group Support Systems -- DSS Dashboards Spur Business Growth at Irish Life -- Mando: Streaming Inventory Management for Growth -- Knowledge Management and Specialized Information Systems -- Caesaria, Israel -- Knowledge Management Systems -- Overview of Knowledge Management Systems -- Data and Knowledge Management Workers and Communities of Practice -- Obtaining, Storing, Sharing, and Using Knowledge -- Technology to Support Knowledge Management -- Overview of Artificial Intelligence -- Information Systems @ Work: Knowledge Management Improves Customer Support at Canon -- Artificial Intelligence in Perspective^^^lem Solving^^^es^^^

Nature of Intelligence -- Brain Computer Interface -- Major Branches of Artificial Intelligence -- Expert Systems -- Robotics -- Vision Systems