Pt. 1 Introduction to direct social work practice : Social work challenges -- The domain, philosophy, and roles of direct practice -- Helping process overview -- Cardinal social work values -- pt. 2 Planning, exploring, and assessing .... : Empathyand authenticity: the building blocks of communication -- Skills of verbal following, exploring, and focusing -- Avoiding counterproductive communication patterns -- Assessment: problems and strengths -- Intrapersonal , interpersonal, and environmental factors in assessment -- Assessment: family functioning in diverse family and cultural contexts -- Social work groups: formation and assessment -- Goal development and contract formulation -- pt. 3 Change-oriented phase : Change-oriented strategies: planning and implementation -- Intervention strategies: developing resources, organizing, planning, and advocacy -- Improving relationships and family functioning -- Social work group interventions -- Confrontation, interpretation, and additive empathy -- The management of barriers to change -- pt. 4 Final phase : Evaluation and termination.