Cover; Title Page; Copyright; About the Authors; Credits; Acknowledgments; Contents; What's Inside?; Changes from Previous Editions; Chapter 1 What Is Interaction Design?; 1.1 Introduction; 1.2 Good and Poor Design; 1.2.1 Voice-Mail System; 1.2.2 Remote Control; 1.2.1 What to Design; 1.3 What Is Interaction Design?; 1.3.1 The Components of Interaction Design; 1.3.2 Who Is Involved in Interaction Design?; 1.3.3 Interaction Design Consultancies; 1.4 The User Experience; 1.5 Understanding Users; 1.6 Accessibility and Inclusiveness; 1.7 Usability and User Experience Goals; 1.7.1 Usability Goals; 1.7.2 User Experience Goals1.7.3 Design Principles; Summary; Further Reading; Interview with Harry Brignull; Chapter 2 The Process of Interaction Design; 2.1 Introduction; 2.2 What Is Involved in Interaction Design?; 2.2.1 Understanding the Problem Space; 2.2.2 The Importance of Involving Users; 2.2.3 Degrees of User Involvement; 2.2.4 What Is a User-Centered Approach?; 2.2.5 Four Basic Activities of Interaction Design; 2.2.6 A Simple Lifecycle Model for Interaction Design; 2.3 Some Practical Issues; 2.3.1 Who Are the Users?; 2.3.2 What Are the Users' Needs? ; 2.3.3 How to Generate Alternative Designs2.3.4 How to Choose Among Alternative Designs; 2.3.5 How to Integrate Interaction Design Activities Within Other Lifecycle Models; Summary; Further Reading; Chapter 3 Conceptualizing Interaction; 3.1 Introduction; 3.2 Conceptualizing Interaction; 3.3 Conceptual Models; 3.4 Interface Metaphors; 3.5 Interaction Types; 3.5.1 Instructing; 3.5.2 Conversing; 3.5.3 Manipulating; 3.5.4 Exploring; 3.5.5 Responding; 3.6 Paradigms, Visions, Theories, Models, and Frameworks; 3.6.1 Paradigms; 3.6.2 Visions; 3.6.3 Theories; 3.6.4 Models; 3.6.5 Frameworks; Summary ; Further Reading Interview with Albrecht Schmidt; Chapter 4 Cognitive Aspects; 4.1 Introduction; 4.2 What Is Cognition?; 4.2.1 Attention; 4.2.2 Perception; 4.2.3 Memory; 4.2.4 Learning; 4.2.5 Reading, Speaking, and Listening; 4.2.6 Problem-Solving, Planning, Reasoning, and Decision-Making; 4.3 Cognitive Frameworks; 4.3.1 Mental Models; 4.3.2 Gulfs of Execution and Evaluation; 4.3.3. Information Processing; 4.3.4 Distributed Cognition; 4.3.5 External Cognition; 4.3.6 Embodied Interaction; Summary; Further Reading; Chapter 5 Social Interaction; 5.1 Introduction; 5.2 Being Social; 5.3 Face-to-Face Conversations5.4 Remote Conversations; 5.5 Co-presence; 5.5.1 Physical Coordination; 5.5.2 Awareness; 5.5.3 Shareable Interfaces; 5.6 Social Engagement; Summary; Further Reading; Chapter 6 Emotional Interaction; 6.1 Introduction; 6.2 Emotions and the User Experience; 6.3 Expressive Interfaces and Emotional Design; 6.4 Annoying Interfaces; 6.5 Affective Computing and Emotional AI; 6.6 Persuasive Technologies and Behavioral Change; 6.7 Anthropomorphism; Summary; Further Reading; Chapter 7 Interfaces; 7.1 Introduction; 7.2 Interface Types; 7.2.1 Command-Line Interfaces.