Business Communication Foundations. Professional communication in today's digital, social, mobile world -- Collaboration, interpersonal communication, and business etiquette -- The Three-Step Writing Process. Planning business messsages -- Writing business messages -- Completing business messages -- Brief Business Messages. Crafting messages for digital channels -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Longer Business Messages. Understanding and planning reports and proposals -- Writing and completing reports and proposals -- Developing and delivering business presentations -- Employment Messages and Job Interviews. Building careers and writing résumés -- Applying and interviewing for employment -- Appendices: Format and layout of business documents ; Documentation of report sources ; Correction symbols.