Managing front office operations
by
Kasavana, Michael L., 1947-
Title
:
Managing front office operations
Author
:
Kasavana, Michael L., 1947-
ISBN
:
9780866124126
9780866123389
Personal Author
:
Kasavana, Michael L., 1947-
Edition
:
Ninth edition.
Physical Description
:
xiv, 649 pages : illustrations ; 23 cm
Series
:
Educational Institute Books
Contents
:
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
Abstract
:
This book provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management.
Subject Term
:
Hotel management.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| VC Cape Town | General Books | 002186509 | 647.90 KAS | 1 |