1. Introduction to tourism: themes, concepts and issues -- 2. The evolution and development of tourism -- 3. Understanding tourism demand -- 4. Understanding the tourist as a consumer -- 5. Understanding and managing tourism supply -- 6. Information communication technologies and e-tourism -- 7. Travel intermediaries -- tour operators and travel agents -- 8. Transporting the tourist -- 9. Visitor attractions -- 10. Tourism accommodation and hospitality services -- 11. Human resource management in tourism -- 12. Financing tourism operations -- 13. Tourism and entrepreneurship -- 14. The role of the public sector in tourism -- 15. Marketing tourism -- 16. Marketing tourism destinations -- 17. Economic impacts -- 18. Social and cultural impacts -- 19. Environmental impacts -- 20. The challenge of sustainability -- 21. Urban tourism -- 22. Rural tourism -- 23. Coastal and resort tourism -- 24. Tourism in the less developed world -- 25. Planning and managing the tourist experience -- 26. Tourist health and safety: global challenges for tourism -- 27. The future of tourism.