Lodging Industry -- Hospitality Industry -- Defining the Term Hotel -- Classifying Hotels -- Size -- Target Markets -- Commercial Hotels -- Airport Hotels -- Suite Hotels -- Extended Stay Hotels -- Residential Hotels -- Resort Hotels -- Bed and Breakfast Hotels -- Vacation Ownership and Condominium Hotels -- Casino Hotels -- Conference Centers -- Convention Hotels -- Alternative Lodging Properties -- Levels of Service -- Intangibility of Service -- Quality Assurance -- Rating Services -- World-Class Service -- Mid-Range Service -- Economy/Limited Service -- Ownership and Affiliation -- Independent Hotels -- Chain Hotels -- Reasons for Traveling -- Business Travel -- Pleasure Travel -- Group Travel -- Buying Influences -- Multicultural Awareness -- Hotel Organization -- Organizational Missions -- Goals -- Strategies and Tactics -- Hotel Organization -- Organization Charts -- Classifying Functional Areas -- Rooms Division -- Food and Beverage Division -- Sales and Marketing Division -- Accounting Division -- Engineering and Maintenance Division -- Security Division -- Human Resources Division -- Other Divisions -- Front Office Operations -- Organization -- Workshifts -- Job Descriptions -- Job Specifications -- Model Job Descriptions -- Front Office Operations -- Guest Cycle -- Pre-Arrival -- Arrival -- Occupancy -- Departure -- Front Office Systems -- Non-Automated -- Semi-Automated -- Property Management Systems -- Front Office Processes -- Pre-Arrival -- Arrival -- Occupancy -- Departure -- Front Desk -- Functional Organization -- Design Alternatives -- Telecommunications -- Telecommunications Equipment -- Property Management Systems -- Reservations Management Software -- Rooms Management Software -- Guest Account Management Software -- General Management Software.