Leadership and management in the hospitality industry
by
Woods, Robert H.
Title
:
Leadership and management in the hospitality industry
Author
:
Woods, Robert H.
ISBN
:
9780866122238
Personal Author
:
Woods, Robert H.
Edition
:
2nd ed.
Publication Information
:
Lansing : Educational Institute, American Hotel & Lodging Association, ©2002.
Physical Description
:
ix, 429 pages : illustrations ; 23 cm
General Note
:
Revised edition of: Quality leadership and management in the hospitality industry. 1996.
Contents
:
1. The changing nature of leadership and management -- 2. The quest for quality -- 3. The Malcolm Baldridge National Quality Award and the Ritz-Carlton -- 4. Quality service -- 5. Continuous improvement : process and tools -- 6. Power and empowerment -- 7. Communication skills -- 8. Goal-setting, coaching, and conflict management skills -- 9. High-performance teams -- 10. The challenge of diversity -- 11. Managing organizational change -- 12. Strategic career planning
Subject Term
:
Hospitality industry -- Management.
Added Author
:
King, Judy Z.
Woods, Robert H. Quality leadership and management in the hospitality industry.
Added Corporate Author
:
American Hotel & Lodging Association. Educational Institute.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| VC Cape Town | General Books | 002186525 | 303 WOO | 1 |