Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by
 
Crutcher, C. William, author.

Title
: 
Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Author
: 
Crutcher, C. William, author.

ISBN
: 
9780692985717

Personal Author
: 
Crutcher, C. William, author.

Edition
: 
First edition.

Physical Description
: 
162 pages : illustrations ; 23 cm

Subject Term
: 
Customer services -- Management.
 
Executives -- Training of.
 
Customer relations.
 
Consumer satisfaction.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIE SandtonGeneral Books000099444642.7 CRU1