What is a research question and why is it important? -- Introduction to the language of research -- Planning a research proposal -- Writing winning grant proposals -- Introducing qualitative research -- Qualitative research designs and data-gathering techniques -- Analysing qualitative data -- First steps in action research -- The quantitative research process -- Surveys and the use of questionnaires -- Sampling -- Statistical analysis I : descriptive statistics -- Statistical analysis II : inferential statistics - Standardisation of a questionnaire -- Overview of the some of the most popular statistical techniques -- Foundations and approaches to mixed methods research -- Appendices.