Part 1:Legislative and theoretical foundations of learning and development in the workplace. The South African learning and development landscape. Introduction -- The South African legislative framework for workforce skills development -- Outcomes-based learning and development in South Africa -- The South African occupational learning system (OLS) -- Quality assurance management in the South African occupational learning system -- Managing quality in workplace learning and development -- The psychology of learning, employee motivation and performance. Introduction -- Employee competence and performance -- The nature of learning -- Learning environments -- Adult learner characteristics -- Current theories of learning -- The African philosophy on learning -- Preferred learning styles -- Principles of learning -- Human intelligence --

Part 2: The systematic learning cycle. Conducting a learning and development needs analysis. Introduction -- The dynamic learning and development cycle and needs analysis -- Proactive and reactive needs analysis -- Purposes of needs analysis -- Steps in the L&D needs analysis process -- Focus areas of L&D needs analysis -- Gathering data for L&D needs analysis -- L&D needs analysis and the annual skills planning process -- Human resource information systems in the L&D needs analysis -- Ethics and processing of employee information in an LDNA -- Learning programme design. Introduction -- Universal design for learning -- Learning programme design -- E-Learning or online learning. Introduction -- The nature of e-learning -- Learning management system -- The evolution of e-learning design models -- The evolution of e-learning contexts -- When to develop e-learning opportunities -- Advantages and disadvantages of e-learning -- Needs analysis for e-learning -- E-Learning design -- Specific requirements for e-learning programme design -- E-Learning trends -- Barriers to e-learning -- The process of the adoption of e-learning in a workplace -- Organisational support for e-learning -- Virtual human resource development -- The competencies required from L&D professionals in an e-learning environment -- Delivering learning and development interventions. Introduction -- Learning and development delivery methods -- Blended learning methods -- Modern learning -- The trainer as learning facilitator -- Delivering classroom training -- The learning facilitation process -- Creating an environment conducive to learning -- Principles of classroom training -- Transfer of learning -- Managing classroom training -- Assessment and moderation in learning and development. Introduction -- Purpose of assessment -- Assessment requirements and responsibilities -- Types of assessment -- Assessment methods and instruments -- The assessment process -- Moderation of assessment -- Evaluating learning intervention effectiveness. Introduction -- Learning intervention evaluation -- Stakeholders in learning and development evaluation -- Compliance evaluation -- Value-added evaluation -- Evaluation models -- The training evaluation process -- Evaluating online learning programmes -- Factors that discourage evaluation --

Part 3: Sustaining learning and development capability. Managing learning and development in the Workplace. Introduction -- Human resource management and human resource development -- L&D management in the new world of work -- The L&D value proposition -- Managing L&D -- Project management in L&D -- Profession and practice of learning and development. Introduction -- Roles of the L&D professional -- Characteristics of the L&D professional -- A competency profile of effective L&D professionals -- Education and training of L&D professionals -- Continuous professional and personal development -- Ethical issues in L&D -- Challenges for the L&D profession.