Facility management: an introduction / Benchmarking / Strategic planning / Business transformation and facility management / Financial management for facility managers / Ultimate customer service / Disaster recovery planning / Alternative workplaces / Facilities condition assessment / Thinking globally: the competitive edge / Sustainable design / Smart buildings, intelligent buildings / Lighting / Ergonomics and workplaces / Managing the new healthcare real estate portfolio: a case study / Organizational readiness case study: implementing technology at Rocketdyne, a Boeing company / Project management and integration / Real estate portfolio management / Supporting the mission of the organization: an approach to portfolio management / The design and construction process / Space and asset management / Operations and maintenance / Energy management / Security / Overview and current state of FM technology / Integrating the Internet into FM / A/E/C industry case study: the birth and development of a collaborative extranet, Bidcom / Technology at the architect of the capitol: a case study / Michigan State University facility management master's level certificate program: a case study / GIS case study: space management at the University of Minnesota / Teaching technology at the University of New South Wales: a case study