The Profile of a Problem Organization -- The Quality Vaccine -- Demotivation -- A Quality Carol -- Determination -- The First Absolute: The Definition of Quality is Conformance to Requirements -- The Second Absolute: The System of Quality is Prevention -- The Third Absolute: The Performance Standard is Zero Defects -- The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance -- Education -- Implementation -- Team Actions -- Team Executions -- The Saving of Emory Spellman -- The Dehassling of Lightblue -- Some Success Stories -- Mixing the Vaccination Serum -- How Come Very Little Ever Improves All By Itself? -- Guidelines for Browsers.