Business Strategy for the Digital World -- Introduction -- development of strategic management -- development of the digital economy -- Positioning Approach -- competitive environment -- Resource-Based View -- E-business and the Resource-Based View -- Strategic information systems and the RBV -- Dynamic capabilities -- M-commerce -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Business Exploitation of Information and Communication Technology Systems -- Introduction -- importance of ICT in contemporary organizations -- Evidence on the exploitation of ICT by organizations -- Challenges associated with exploiting ICT -- Understanding ICT implementation and use -- Improving the exploitation of ICT -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Information Systems Development Approaches -- Introduction -- Why Information Systems Development is key to business strategy -- brief history of Information Systems Development -- Contemporary Information Systems Development (ISD) -- Dynamic Systems Development Method (DSDM) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Disruptive Technologies and Applications -- Introduction -- Context for disruptive technologies and applications -- Strategy of disruption and innovation -- Internet and related technologies -- Focus of disruptive internet applications -- Emerging disruptive technologies: features and applications -- MMORPGS and virtual worlds -- Future issues -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Business IT/IS Alignment -- Introduction -- Business alignment -- IT/IS alignment -- Assumptions of and in IT/IS alignment -- Evolution of IT/IS alignment and its suggested direction of travel -- Business benefits of IT/IS alignment -- IT/IS alignment and Enterprise Architecture -- Academically-based tool kits for IT/IS alignment -- Practitioners' challenges -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Strategic IS/IM in Context -- Introduction -- nature of public sector organizations -- Electronic government (e-government) -- E-government applications -- E-government-a global phenomenon -- Strategies for e-government -- E-government maturity models -- Issues and challenges in e-government -- Emerging technologies -- Knowledge Management and e-health in NHS Ayrshire and Arran -- What are SMEs? -- Why are SMEs important? -- What is distinctive about SMEs? -- SMEs and IS/IT: drivers and inhibitors -- IS/IM competencies for SMEs -- Planning for IS/IT in SMEs -- Emerging technologies and practices for SMEs -- SMEs, IS/IT and policy -- Comparing and contrasting the two contexts -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Global Issues in Information Management -- Introduction -- Changes in society -- IT/IS outsourcing and offshoring -- Emerging technologies and global IM -- Global information management and management decision-making -- greening of IT -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Strategic Knowledge Management -- Introduction -- Evolution of the knowledge economy -- What is knowledge management? -- Knowledge management models -- Organizational learning and knowledge -- Intellectual capital -- Knowledge and intellectual capital as a source of sustainable competitive advantage -- Knowledge management strategies -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Organizational Change, Culture and Strategic IS/IT Led Change -- Introduction -- Human behaviour and organizational culture -- Characterizing organizational culture -- Different types of change -- Managing for change -- Getting the organization ready to accept strategic IS/IT led change -- Dealing with and managing resistance to change -- Stakeholder engagement -- Managing change across boundaries -- Strategic leadership in large and complex organizations -- Achievement of the organization's new goals and objectives -- Pitfalls to avoid when leading strategic change -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- IS/IT Benefits Management and Realization -- Introduction -- Evaluating information systems -- IT productivity paradox -- Benefits management -- Financial aspect of IT -- Benefits management techniques -- Benefits management approach -- Benefits realization approach -- Life cycle thinking and IT economics -- Requirements for the business cases -- Organizing the financial control function -- Case study: IBG Banking -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- Strategic IT/IS Leadership and IT Governance -- Introduction -- What is leadership? -- What is strategic leadership? -- differences between managers and leaders -- Transformational leadership -- Leading technology enabled innovations -- Leadership competencies for technology led innovation -- Leading IT geeks -- Corporate governance -- IT governance definition -- Corporate governance and IT governance -- growing maturity of IT governance -- Corporate Governance of Information Communications Technology -- Building effective IT governance structure, participation and process -- IT governance structures -- Participation in governance -- IT governance structure -- Project and programme boards -- Project and programme management frameworks -- Conclusion -- Key learning points -- Review questions and tasks -- Key further reading -- References -- IT/IS Professionalism, Ethics and Security -- Introduction -- IT/IS professinalism -- What is professionalism? -- Towards an understanding of IT professionalism -- What next for IT professionalism? -- Ethical behaviour in IT/IS -- Professional organizations and codes of ethics -- Legislation and its impact on the IT function -- Intellectual property -- Types of IT/IS security threats -- Non-technical attacks -- Countermeasures: technical controls -- Countermeasures: non-technical controls -- Conclusion -- Key learning points -- Review questions and activities -- Key further reading -- References.