The managerial process -- the organizing process -- The communication process -- Office layout -- Office environment -- Office equipment and furniture -- Selecting office employees -- Developing office employees -- Supervising office employees -- Motivating office employees -- Appraising performance of office employees -- Analyzing jobs of office employees -- Evaluating jobs of office employess -- Adminstering salaries of office employees -- Measuring output of office employees -- Improving productivity of office -- Improving productivity of office employees -- Systems analysis -- Computer technology -- Telecommunications technology -- Applications software -- Records management and micrographics -- Forms design and control -- Office reprographics and mail services -- Quality and quantity control -- Budgetary and cost control.