Introduction to help desk concepts and skills
by
 
Sanderson, Susan M.

Title
: 
Introduction to help desk concepts and skills

Author
: 
Sanderson, Susan M.

ISBN
: 
9780078216770
 
9780072231595
 
9780072231601

Personal Author
: 
Sanderson, Susan M.

Publication Information
: 
New York ; London : McGraw-Hill Technology Education, ©2004.

Physical Description
: 
xxii, 360 pages : illustrations ; 28 cm + 1 CD-ROM (4 3/4 in.).

Series
: 
Mike Meyers' computer skills
 
Mike Meyers' computer skills.

General Note
: 
Accompanying CD-ROM contains the MS Access version of HelpSTAR.
 
Includes index.

Subject Term
: 
Computer technical support.
 
Computer industry -- Customer services -- Management.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
VC Cape TownGeneral Books000025820004.068 SAN1
VC Cape TownGeneral Books000001314004.068 SAN2
VC Durban NorthGeneral Books000024112004.068 SAN1
VC PietermaritzburgGeneral Books000092736004. OLE1
VC PietermaritzburgGeneral Books000091508004. OLE2
VC PretoriaRecommended Books000064244004.068 SAN1
VC PretoriaGeneral Books000064243004.068 SAN2
VC SandtonRecommended Books000052392004.068 SAN1
VC SandtonRecommended Books000052391004.068 SAN2
VC WaterfallGeneral Books0000294180004.068 SAN1