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1. 
Cover image for Service orientation : winning strategies and best practices
Service orientation : winning strategies and best practices
by 
Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Dienstverlening.
Available: Copies:
2. 
Cover image for Improving the quality of library services for students with disabilities
Improving the quality of library services for students with disabilities
by 
Hernon, Peter.
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030261.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Dienstverlening.
Available: Copies:
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