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1. 
Cover image for Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Format: 
Books
Publication Date 
2006
Excerpt: 
Klantgerichtheid.
Available: Copies:
2. 
Cover image for Service orientation : winning strategies and best practices
by 
Allen, Paul R.
Format: 
Books
Publication Date 
2006
Excerpt: 
Klantgerichtheid.
Available: Copies:
3. 
Cover image for Customer relationship management : concepts and tools
by 
Buttle, Francis.
Format: 
Books
Publication Date 
2004
Excerpt: 
Klantgerichtheid.
Available: Copies:
4. 
Cover image for Customer relationship management
by 
Anderson, Kristin, 1962-
Format: 
Books
Publication Date 
2002
Excerpt: 
Klantgerichtheid.
Available: Copies:
5. 
Cover image for Emotion marketing : the Hallmark way of winning customers for life
by 
Robinette, Scott.
Format: 
Books
Publication Date 
2001
Excerpt: 
Klantgerichtheid.
Available: Copies: