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1. 
Cover image for Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
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2. 
Cover image for Business process mapping : improving customer satisfaction. Workbook
by 
Jacka, J. Mike.
Format: 
Books
Publication Date 
2009
Excerpt: 
Business process mapping : improving customer satisfaction. Workbook / Jacka, J. Mike.
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3. 
Cover image for Satisfaction : a behavioral perspective on the consumer
by 
Oliver, Richard L., 1945-2016.
Format: 
Books
Publication Date 
1997
Excerpt: 
Satisfaction : a behavioral perspective on the consumer / Oliver, Richard L., 1945-2016.
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by 
Oliver, Richard L
Format: 
Books
Publication Date 
1996
Excerpt: 
Satisfaction: a behavioral perspective on the consumer Oliver, Richard L
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5. 
Cover image for Researching customer satisfaction & loyalty : how to find out what people really think
by 
Szwarc, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
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by 
Peterson, Tshepo.
Format: 
Manuscript
Publication Date 
2025 2024 2023 2022 2021
Excerpt: 
The impact of in-store sanittion facilities on customer satisfaction at Steve's Blackheath
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7. 
Cover image for The little book of big customer satisfaction measurement
by 
Rao, Ajit, 1962-
Format: 
Books
Publication Date 
2012
Excerpt: 
The little book of big customer satisfaction measurement / Rao, Ajit, 1962-
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by 
Hiestermann, Kerry.
Format: 
Manuscript
Publication Date 
2008
Excerpt: 
Reward and recognition enhances employee engagement, creating improved customer satisfaction and
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10. 
Cover image for Faculty career paths : multiple routes to academic success and satisfaction
by 
Bataille, Gretchen M., 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
Faculty career paths : multiple routes to academic success and satisfaction / Bataille, Gretchen M
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11. 
Cover image for Quality of life therapy : applying a life satisfaction approach to positive psychology and cognitive therapy
by 
Frisch, Michael (Michael B.)
Format: 
Books
Publication Date 
2006
Excerpt: 
Quality of life therapy : applying a life satisfaction approach to positive psychology and
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12. 
Cover image for The way people work : job satisfaction and the challenge of change
by 
Howarth, Christine.
Format: 
Books
Publication Date 
1984
Excerpt: 
The way people work : job satisfaction and the challenge of change / Howarth, Christine.
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