by 
 Zeithaml, Valarie A.
Format: 
Books
Publication Date 
 2008
Excerpt: 
Services marketing. Zeithaml, Valarie A.
by 
 Zeithaml, Valarie A.
 Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: 
Books
Publication Date 
 2024 2013
Excerpt: 
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.