Search Results for Performance standards.

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Cover image for Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
by 
Ile, I. U.
Format: 
Books
Publication Date 
2025
Excerpt: 
Performance standards.
Available: Copies:
Cover image for IFRS 18 IFRS Accounting Standard Presentation and Disclosure in Financial Statements and Illustrative Examples
IFRS 18 IFRS Accounting Standard Presentation and Disclosure in Financial Statements and Illustrative Examples
IFRS 18 IFRS Accounting Standard Presentation and Disclosure in Financial Statements and Illustrative Examples
by 
SAICA
Format: 
Books
Publication Date 
2025
Excerpt: 
IFRS 18 IFRS Accounting Standard Presentation and Disclosure in Financial Statements and
Available: Copies:
Cover image for Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
by 
Ile, I. U.
Format: 
Books
Publication Date 
2019
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Psychological testing and assessment : an introduction to tests and measurement
Psychological testing and assessment : an introduction to tests and measurement
by 
Cohen, Ronald Jay, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
Psychometrics: Putting Tests to the Test -- Close-Up: How "Standard" Is Standard in Measurement? -- Meet An
Available: Copies:
Cover image for Strategic corporate social responsibility : tools & theories for responsible management
Strategic corporate social responsibility : tools & theories for responsible management
by 
Haski-Leventhal, Debbie, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
standards -- SA8000 (Social accountability) -- Certifications and labels -- Fairtrade -- Rainforest Alliance
Available: Copies:
Cover image for Managing human resource development : a strategic learning approach
Managing human resource development : a strategic learning approach
Managing human resource development : a strategic learning approach
by 
Meyer, Marius, editor.
Format: 
Books
Publication Date 
2016
Excerpt: 
Orientation -- Employment equity and diversity training -- Learning and development standards -- Multiskilling
Available: Copies:
Cover image for International business : competing in the global marketplace
International business : competing in the global marketplace
by 
Hill, Charles W. L., author.
Format: 
Books
Publication Date 
2015 2014
Excerpt: 
-- Mechanics of the Gold Standard -- Strength of the Gold Standard -- The Period between the Wars: 1918--1939
Available: Copies:
Cover image for The effective health care supervisor
The effective health care supervisor
by 
McConnell, Charles R., author.
Format: 
Books
Publication Date 
2015
Excerpt: 
resource department -- Part IV - The supervisor and the task -- Ethics and ethical standards -- Decisions
Available: Copies:
Cover image for After greenwashing : symbolic corporate environmentalism and society
After greenwashing : symbolic corporate environmentalism and society
by 
Bowen, Frances, 1973- author.
Cover image http://assets.cambridge.org/97811070/34822/cover/9781107034822.jpg
Format: 
Books
Publication Date 
2014
Excerpt: 
. Study 3: the evolution of measurement and performance standards -- 8. Measurement and methods -- 9
Available: Copies:
Cover image for Human performance technology : a learning guide for performance improvement
Human performance technology : a learning guide for performance improvement
Human performance technology : a learning guide for performance improvement
by 
Nel, Belia, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Human performance technology : a learning guide for performance improvement / Nel, Belia, author.
Available: Copies:
Cover image for Performance in a box : performance improvement toolbox for human resources
Performance in a box : performance improvement toolbox for human resources
Performance in a box : performance improvement toolbox for human resources
by 
Nel, Belia, author.
Format: 
Books
Publication Date 
2013
Excerpt: 
Performance in a box : performance improvement toolbox for human resources / Nel, Belia, author.
Available: Copies:
Cover image for The performance management handbook for emerging markets : the world of work and performance management
The performance management handbook for emerging markets : the world of work and performance management
by 
Bussin, Mark.
Format: 
Books
Publication Date 
2013
Excerpt: 
The performance management handbook for emerging markets : the world of work and performance
Available: Copies:
Cover image for Performance management for government, universities, schools and NGOs : a practical and informative textbook for managing performance in service delivery-orientated organisations
Performance management for government, universities, schools and NGOs : a practical and informative textbook for managing performance in service delivery-orientated organisations
Cover image for International human resource management : policies and practices for multinational enterprises
International human resource management : policies and practices for multinational enterprises
by 
Briscoe, Dennis R., 1945-
Format: 
Books
Publication Date 
2012
Excerpt: 
employment law, labor standards, and ethics -- International employee relations -- International workforce
Available: Copies:
Cover image for The SAGE handbook of political communication
The SAGE handbook of political communication
by 
Semetko, Holli A.
Format: 
Books
Publication Date 
2012
Excerpt: 
Canel and Karen Sanders -- What's Good and Bad in Political Communication Research? Normative Standards
Available: Copies:
Cover image for Safety health and security in wastewater systems
Safety health and security in wastewater systems
by 
Water Environment Federation
Format: 
Books
Publication Date 
2012
Excerpt: 
(Standards for Performance) -- 3.2.3.Occupational Safety and Health Administration 29 CFR 1910.136 -- 3.2.4
Available: Copies:
Cover image for Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
Monitoring and evaluation of policies, programmes and projects
by 
Ile, I. U. (Isioma Uregu)?UNAUTHORIZED
Format: 
Books
Publication Date 
2012
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Management : a concise introduction
Management : a concise introduction
by 
Pettinger, Richard.
Format: 
Books
Publication Date 
2012
Excerpt: 
performance -- Components of successful performance -- The practice of performance measurement and assessment
Available: Copies:
Cover image for Corporate sustainability : Integrating performance and reporting.
Corporate sustainability : Integrating performance and reporting.
by 
Brockett, Ann M.
Format: 
Books
Publication Date 
2012
Excerpt: 
Corporate sustainability : Integrating performance and reporting. Brockett, Ann M.
Available: Copies:
Cover image for Economic policy making and business culture : why is Russia so different?
Economic policy making and business culture : why is Russia so different?
by 
Dyker, David A.
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Financial reporting and accountancy standards -- IPRs -- Supervision of small companies -- Regulatory reform
Available: Copies:
Cover image for Educational technology for teaching and learning
Educational technology for teaching and learning
by 
Newby, Timothy J.
Format: 
Books
Publication Date 
2011
Excerpt: 
National Educational Technology Standards (NETS-T) and Performance Indicators for Teachers -- Teacher
Available: Copies:
Cover image for Solving employee performance problems : how to spot problems early, take appropriate action, and bring out the best in everyone
Solving employee performance problems : how to spot problems early, take appropriate action, and bring out the best in everyone
by 
Bruce, Anne, 1952-
Format: 
Books
Publication Date 
2011
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Macrofinancial linkages : trends, crises, and policies
Macrofinancial linkages : trends, crises, and policies
by 
Crowe, Christopher (Christopher W.)
Format: 
Books
Publication Date 
2010
Excerpt: 
liberalization, and economic performance. Measuring financial integration : a new data set / Martin Schindler
Available: Copies:
Cover image for 101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges
101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges
by 
Falcone, Paul.
Format: 
Books
Publication Date 
2009
Excerpt: 
Performance standards.
Available: Copies:
Cover image for IFRS : a quick reference guide
IFRS : a quick reference guide
by 
Kirk, R. J. (Robert J.), 1951-
Format: 
Books
Publication Date 
2009
Excerpt: 
Financial statements -- Standards -- Great Britain.
Available: Copies:
Cover image for Ensuring competent performance in forensic practice : recovery, analysis, interpretation, and reporting
Ensuring competent performance in forensic practice : recovery, analysis, interpretation, and reporting
by 
Hadley, Keith.
Format: 
Books
Publication Date 
2008
Excerpt: 
Ensuring competent performance in forensic practice : recovery, analysis, interpretation, and
Available: Copies:
Cover image for Performance evaluation : proven approaches for improving program and organizational performance
Performance evaluation : proven approaches for improving program and organizational performance
by 
Guerra-López, Ingrid.
Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007050973-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0806/2007050973-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0827/2007050973-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Performance evaluation : proven approaches for improving program and organizational performance /
Available: Copies:
Cover image for Performance dashboards and analysis for value creation
Performance dashboards and analysis for value creation
by 
Alexander, Jack, 1956-
Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006011782.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Globalisation of accounting standards
Globalisation of accounting standards
by 
Godfrey, Jayne M. (Jayne Maree)
Format: 
Books
Publication Date 
2007
Excerpt: 
Globalisation of accounting standards / Godfrey, Jayne M. (Jayne Maree)
Available: Copies:
Cover image for Network management
Network management
by 
Claise, Benoit.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0717/2007018567.html
Format: 
Books
Publication Date 
2007
Excerpt: 
and performance management -- Ch. 2. Data collection methodology -- Ch. 3. Accounting and performance
Available: Copies:
Cover image for Strategic performance management : leveraging and measuring your intangible value drivers
Strategic performance management : leveraging and measuring your intangible value drivers
by 
Marr, Bernard.
Format: 
Books
Publication Date 
2006
Excerpt: 
Performance standards -- Management.
Available: Copies:
Cover image for Performance management : measure and improve the effectiveness of your employees.
Performance management : measure and improve the effectiveness of your employees.
by 
Luecke, Richard.
Format: 
Books
Publication Date 
2006
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Entrepreneurial strategies : new technologies in emerging markets
Entrepreneurial strategies : new technologies in emerging markets
by 
Cooper, Arnold C.
Table of contents only http://www.loc.gov/catdir/toc/ecip063/2005032606.html
Format: 
Books
Publication Date 
2006
Excerpt: 
performance in emerging markets / Entrepreneurial innovation in standards-based industries : insights from
Available: Copies:
Cover image for Performance : creating the performance-driven organization
Performance : creating the performance-driven organization
by 
Stiffler, Mark A., 1962-
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005031925.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Performance : creating the performance-driven organization / Stiffler, Mark A., 1962-
Available: Copies:
Cover image for Developing corporate social responsibility : a European perspective
Developing corporate social responsibility : a European perspective
by 
Perrini, Francesco.
Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006012799.html
Format: 
Books
Publication Date 
2006
Excerpt: 
specific CSR strategies and their impact on corporate social and economic performance." "An overview of the
Available: Copies:
Cover image for Multilateralism under challenge? : power, international order, and structural change
Multilateralism under challenge? : power, international order, and structural change
by 
Newman, Edward, 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
performance and future of multilateral approaches and institutions with reference to major global challenges
Available: Copies:
Cover image for The workforce scorecard : managing human capital to execute strategy
The workforce scorecard : managing human capital to execute strategy
by 
Huselid, Mark A., 1961-
Table of contents http://www.loc.gov/catdir/toc/ecip052/2004023599.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Corporate social responsibility : case studies for management accountants
Corporate social responsibility : case studies for management accountants
by 
Norris, Gweneth.
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards -- Case studies.
Available: Copies:
Cover image for Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric testing, interviews, and assessment centres
Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric testing, interviews, and assessment centres
by 
Edenborough, Robert.
Table of contents http://www.loc.gov/catdir/toc/ecip058/2005005136.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric
Available: Copies:
Cover image for Harvard business review on appraising employee performance.
Harvard business review on appraising employee performance.
Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016976.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Improving employee performance through workplace coaching : a practical guide to performance management
Improving employee performance through workplace coaching : a practical guide to performance management
by 
Carter, E. M. A. (Earl M. A.)
Format: 
Books
Publication Date 
2005
Excerpt: 
Improving employee performance through workplace coaching : a practical guide to performance
Available: Copies:
Cover image for The trainer's journey to competence : tools, assessments, and models
The trainer's journey to competence : tools, assessments, and models
by 
Barbazette, Jean, 1943-
Table of contents http://www.loc.gov/catdir/toc/ecip059/2005006208.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Intangible finance standards : advances in fundamental analysis & technical analysis
Intangible finance standards : advances in fundamental analysis & technical analysis
by 
Standfield, Ken.
Publisher description http://www.loc.gov/catdir/description/els051/2004017737.html
Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004017737.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Intangible finance standards : advances in fundamental analysis & technical analysis /
Available: Copies:
Cover image for Outperform with expectations-based management : a state of the art approach to creating and enhancing shareholder value
Outperform with expectations-based management : a state of the art approach to creating and enhancing shareholder value
by 
Copeland, Thomas E., 1946-
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0627/2005296214-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0627/2005296214-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0627/2005296214-t.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Building evaluation capacity : 72 activities for teaching and training
Building evaluation capacity : 72 activities for teaching and training
by 
Preskill, Hallie S.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004007117.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Beyond training and development : the groundbreaking classic on human performance enhancement
Beyond training and development : the groundbreaking classic on human performance enhancement
by 
Rothwell, William J., 1951-
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Virtuoso teams : lessons from teams that changed their worlds
Virtuoso teams : lessons from teams that changed their worlds
by 
Boynton, Andrew C.
Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013358882&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2005
Excerpt: 
--a team that generates more creativity, more energy and the very best performance. The rules of the
Available: Copies:
Cover image for Introduction to foodservice
Introduction to foodservice
by 
Payne-Palacio, June.
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Temperature Measuring Devices -- Potential Hazards in Food Production -- Food Safety Regulations and Standards
Available: Copies:
Cover image for Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
by 
Kusek, Jody Zall, 1952-
Format: 
Books
Publication Date 
2004
Excerpt: 
Performance standards -- Developing countries -- Evaluation.
Available: Copies:
Cover image for Appraisal and feedback : making performance review work
Appraisal and feedback : making performance review work
by 
Fletcher, Clive.
Format: 
Books
Publication Date 
2004
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Manager's guide to performance reviews
Manager's guide to performance reviews
by 
Bacal, Robert.
Table of contents http://www.loc.gov/catdir/toc/ecip047/2003016378.html
Publisher description http://www.loc.gov/catdir/description/mh041/2003016378.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Performance standards.
Available: Copies:
Cover image for HRM and performance : achieving long-term viability
HRM and performance : achieving long-term viability
by 
Paauwe, J.
Table of contents only http://www.loc.gov/catdir/toc/fy046/2004301764.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0620/2004301764-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0725/2004301764-b.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Performance standards.
Available: Copies:
Cover image for How to identify your organization's training needs : a practical guide to needs analysis
How to identify your organization's training needs : a practical guide to needs analysis
by 
McConnell, John H.
Books24x7 http://www.books24x7.com/marc.asp?bookid=5197
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=3001816
ebrary http://site.ebrary.com/id/10120203
ebrary ebrary http://site.ebrary.com/id/10120203
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=80727
Format: 
Electronic Resources
Publication Date 
2003
Excerpt: 
-- Performance standards -- Meetings -- Questionnaires -- Tests and assessments -- Combination methods
Available: Copies:
Cover image for E-learning strategies : how to get implementation and delivery right first time
E-learning strategies : how to get implementation and delivery right first time
by 
Morrison, Don, 1947-
Contributor biographical information http://www.loc.gov/catdir/bios/wiley046/2002192444.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002192444.html
Table of contents http://www.loc.gov/catdir/toc/wiley031/2002192444.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Curricula: Signposted Paths to Performance Improvement -- E-Learning Standards: Protecting Investment and
Available: Copies:
Cover image for A practical guide to competencies : how to enhance individual and organisational performance
A practical guide to competencies : how to enhance individual and organisational performance
by 
Whiddett, Steve.
Format: 
Books
Publication Date 
2003
Excerpt: 
Performance standards.
Available: Copies:
Cover image for Key management ratios : master the management metrics that drive and control your business
Key management ratios : master the management metrics that drive and control your business
by 
Walsh, Ciaran.
Format: 
Books
Publication Date 
2003
Excerpt: 
) -- Return on total assets (ROTA) -- Standards of operating performance -- Performance drivers -- Operating
Available: Copies:
Cover image for Tourism and sustainable community development
Tourism and sustainable community development
by 
Hall, Derek R.
Format: 
Books
Publication Date 
2003 2000
Excerpt: 
--- Part 2: Sustainable Tourism and the Community -- 5. Environmental Standards and Performance Measurement
Available: Copies:
Cover image for Planning & management in distance education
Planning & management in distance education
by 
Panda, Santosh K. (Santosh Kumar), 1959-
Table of contents http://catdir.loc.gov/catdir/toc/ecip043/2003010390.html
Format: 
Books
Publication Date 
2003
Excerpt: 
-- 19. Performance indicators and quality assessment / Douglas Shale -- 20. Accreditation in the digital
Available: Copies:
Cover image for How to write & prepare training materials
How to write & prepare training materials
by 
Stimson, Nancy.
Table of contents http://catdir.loc.gov/catdir/toc/fy035/2002728727.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024735898&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2002728727-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
-- What Trainers Write -- Job Descriptions, Performance Standards, Performance Objectives and Competency
Available: Copies:
Cover image for Outcomes-based governance : assessing the results
Outcomes-based governance : assessing the results
Outcomes-based governance : assessing the results
by 
Van Wyk, Belinda.
Format: 
Books
Publication Date 
2002
Excerpt: 
Performance standards -- South Africa -- Evaluation -- Congresses.
Available: Copies:
Cover image for The psychologist as expert witness
The psychologist as expert witness
by 
Blau, Theodore H.
Format: 
Books
Publication Date 
2002 1998
Excerpt: 
-- App. E. Tables and Formulae for Comparing Military Test Performance with Current Test Results -- App
Available: Copies:
Cover image for Understanding operating systems
Understanding operating systems
by 
Flynn, Ida M., 1942-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/00058564-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/00058564-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/00058564-d.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Protocol Standards OSI Reference Model TCP/IP Model Management of Network Functions History Comparison of
Available: Copies:
Cover image for Performance appraisals
Performance appraisals
by 
Havard, Bob.
Format: 
Books
Publication Date 
2001
Excerpt: 
Performance standards.
Available: Copies:
Cover image for MCSE 2000 jumpstart : computer and network basics
MCSE 2000 jumpstart : computer and network basics
by 
Donald, Lisa.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0610/00101926-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0610/00101926-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0610/00101926-d.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Standards -- Performance with SCSI Drives -- SCSI Standards -- SCSI Termination -- Organizing Disks
Available: Copies:
Cover image for Data and computer communications
Data and computer communications
by 
Stallings, William.
Table of contents http://www3.ub.tu-berlin.de/ihv/000740460.pdf
Format: 
Books
Publication Date 
2000
Excerpt: 
Communication Networking Protocols and Protocol Architecture Standards Standards Organizations Internet and Web
Available: Copies:
Cover image for MCSD. Solution architectures : training guide
MCSD. Solution architectures : training guide
by 
Cornish, Randy.
Format: 
Books
Publication Date 
1999
Excerpt: 
-- Analyzing Performance Requirements -- Response-Time Characteristics -- Measuring Performance
Available: Copies:
Cover image for Evaluating library staff : a performance appraisal system
Evaluating library staff : a performance appraisal system
by 
Belcastro, Patricia.
Format: 
Books
Publication Date 
1998
Excerpt: 
Evaluating library staff : a performance appraisal system / Belcastro, Patricia.
Available: Copies:
Cover image for Satisfaction : a behavioral perspective on the consumer
Satisfaction : a behavioral perspective on the consumer
by 
Oliver, Richard L., 1945-2016.
Table of contents http://catdir.loc.gov/catdir/toc/mh022/96017899.html
Publisher description http://catdir.loc.gov/catdir/description/mh022/96017899.html
Inhaltsverzeichnis Satisfaction
Format: 
Books
Publication Date 
1997
Excerpt: 
MECHANISMS -- The performance of attributes, features, and dimensions -- Expectations and related comparative
Available: Copies:
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
information services: statistics, standards and guidelines -- 11. Effectiveness in library and information
Available: Copies:
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