by 
 Hill, Nigel, 1952-
Format: 
Books
Publication Date 
 2006
Excerpt: 
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
by 
 Timm, Paul R.
Format: 
Books
Publication Date 
 2011
Excerpt: 
Customer service : career success through customer loyalty / Timm, Paul R.
by 
 Timm, Paul R.
Format: 
Books
Publication Date 
 2001
Excerpt: 
Seven power strategies for building customer loyalty / Timm, Paul R.
Format: 
Books
Publication Date 
 2011
Excerpt: 
Harvard business review on increasing customer loyalty.
by 
 Paharia, Rajat.
Format: 
Books
Publication Date 
 2013
Excerpt: 
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
by 
 Rifkind, Daniel.
Format: 
Manuscript
Publication Date 
 2007
Excerpt: 
Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as
by 
 Szwarc, Paul.
Format: 
Books
Publication Date 
 2005
Excerpt: 
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
by 
 Thompson, Harvey.
Format: 
Books
Publication Date 
 2004
Excerpt: 
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
by 
 Hartzer, Tegan
Format: 
Manuscript
Publication Date 
 2017
Excerpt: 
How customer service impacts brand loyalty in the Durban privately owned restaurant industry /
by 
 Mpobole, Mmamelo.
Format: 
Manuscript
Publication Date 
 2016
Excerpt: 
How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers / Mpobole
by 
 Landsberg, Calvin.
Format: 
Manuscript
Publication Date 
 2016
Excerpt: 
The relationship between service qualities and customer loyalty on aa e-commerce website amongst
by 
 Stevens, Kim.
Format: 
Manuscript
Publication Date 
 2016
Excerpt: 
 customer loyalty amongst Constancia Village customers / Stevens, Kim.
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