by 
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Format: 
Books
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 2013
Excerpt: 
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
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Format: 
Books
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Excerpt: 
 competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty
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Books
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 2013
Excerpt: 
Supervision of employees.
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 Durkin, Dianne M., 1947-
 Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
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 2005
Excerpt: 
Employee loyalty.
by 
 Lovelock, Christopher H.
Format: 
Books
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 2002
Excerpt: 
, Operations, and Human Resources -- ch. 15. Employee Roles in Service Organizations -- ch. 16. The Impact of
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 Lovelock, Christopher H.
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Books
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 1996
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 and Raymond P. Fisk -- Critical Service Encounters: The Employee's Viewpoint / Mary Jo Bitner, Bernard
by 
 Payne, Adrian.
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 1995
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-Term Customer Loyalty: A Strategic Approach / Moira Clark and Adrian Payne -- 4. Internal Marketing: Myth versus
