by 
 Kasper, Hans.
 Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Services marketing management : a strategic perspective / Kasper, Hans.
by 
 Eshuis, Jasper.
Format: 
Books
Publication Date 
 2011
Excerpt: 
Branding in governance and public management / Eshuis, Jasper.
