17 Results
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Cover image for Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
and behavior -- 7. Service vreakdowns and recovery -- 8. Cusomer service in a diverse world -- 9
Available: Copies:
Cover image for Strategic planning for public relations
by 
Smith, Ronald D., 1948- author.
Format: 
Books
Publication Date 
2017
Excerpt: 
aural communication -- Planning example 6C: Verbal and nonverbal communication -- Checklist 6C: Verbal
Available: Copies:
Cover image for Business and professional communication : keys for workplace excellence
by 
Quintanilla, Kelly M.
Format: 
Books
Publication Date 
2014
Excerpt: 
Verbal and Nonverbal Communication -- Verbal and Nonverbal Communication and Their Impact on Professions
Available: Copies:
Cover image for Psychological testing and assessment : an introduction to tests and measurement
by 
Cohen, Ronald Jay.
Format: 
Books
Publication Date 
2013
Excerpt: 
Quantified And Measured -- Assumption 3: Test-Related Behavior Predicts Non-Test-Related Behavior
Available: Copies:
by 
Felton, George, 1947-
Format: 
Books
Publication Date 
2013
Excerpt: 
; Understanding Consumer Behavior ; Analyzing the Marketplace ; Defining Strategic Approaches ; Developing the
Available: Copies:
Cover image for Communication between cultures
by 
Samovar, Larry A.
Format: 
Books
Publication Date 
2013 2012
Excerpt: 
Individual -- 8. Verbal Messages: Language -- 9. Nonverbal Communication: The Messages of Action, Space, Time
Available: Copies:
Cover image for Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service
Available: Copies:
Cover image for Communication skills for the healthcare professional
by 
McCorry, Laurie Kelly, 1959-
Format: 
Books
Publication Date 
2011
Excerpt: 
communication and behavior -- Interviewing techniques -- Adapting communication to a patient's ability to
Available: Copies:
by 
Napier, Michael R.
Format: 
Books
Publication Date 
2010
Excerpt: 
Behavior, truth and deception : applying profiling and analysis to the interview process / Napier
Available: Copies:
Cover image for Advertising : concept and copy
by 
Felton, George, 1947-
Format: 
Books
Publication Date 
2006
Excerpt: 
behavior -- Analyzing the marketplace -- Defining strategic approaches -- Developing the creative brief
Available: Copies:
Cover image for A practical handbook for building the play therapy relationship
by 
Giordano, Maria, 1964-
Format: 
Books
Publication Date 
2005
Excerpt: 
session -- Structuring the play therapy session -- Acknowledging non-verbal behavior -- Reflecting content
Available: Copies: