3 Results
000IIE
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Format: 
Books
Publication Date 
2009
Excerpt: 
/ Wilson, John P. (John Peter), 1955 August 11-
Available: Copies:
Cover image for Experiential learning : a best practice handbook for educators and trainers
by 
Beard, Colin (Colin M.)
Format: 
Books
Publication Date 
2006
Excerpt: 
Wilson, John P. (John Peter), 1955 August 11-
Available: Copies:
Cover image for The power of experiential learning : a handbook for trainers and educators
by 
Beard, Colin (Colin M.)
Format: 
Books
Publication Date 
2002
Excerpt: 
Wilson, John P. (John Peter), 1955 August 11-
Available: Copies: