Search Results for Customer services -- Handbooks, manuals, etc.

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6 Results Found

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A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Computer technical support -- Customer services -- Handbooks, manuals, etc.

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A guide to customer service skills for the help desk professional

Knapp, Donna.

Format:

Books

Publication Date

2011

Excerpt:

Computer technical support -- Customer services -- Handbooks, manuals, etc.

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Customer service from the inside out made easy

Levesque, Paul, 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005032807.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services -- Handbooks, manuals, etc.

Available: Copies:

A guide to customer service skills for the help desk professional

Knapp, Donna.

Format:

Books

Publication Date

2005

Excerpt:

Computer technical support -- Customer services -- Handbooks, manuals, etc.

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The firm of the future : a guide for accountants, lawyers, and other professional services

Dunn, Paul.

Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153131.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002153131.html

Format:

Books

Publication Date

2003

Excerpt:

Customer relations -- Handbooks, manuals, etc.

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Monitoring, measuring, and managing customer service

Goodman, Gary S.

Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Quality control -- Handbooks, manuals, etc.

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