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1. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer services -- United States.
Available: Copies:
2. 
Cover image for What would Google do?
by 
Jarvis, Jeff, 1954-
Format: 
Books
Publication Date 
2010 2009
Excerpt: 
customers are your best friends and your best customers are your partners; Do what you do best and link to
Available: Copies:
3. 
Cover image for What would Google do?
by 
Jarvis, Jeff, 1954-
Format: 
Books
Publication Date 
2009
Excerpt: 
customers are your best friends and your best customers are your partners; Do what you do best and link to
Available: Copies:
4. 
Cover image for Building an import/export business
by 
Weiss, Kenneth D. (Kenneth Duane), 1940-
Format: 
Books
Publication Date 
2008
Excerpt: 
. Marketing in the United States and abroad -- What is marketing? -- Marketing imports -- Marketing exports
Available: Copies:
5. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
Automobile industry and trade -- United States -- Management -- Case studies.
Available: Copies:
6. 
Cover image for Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- United States -- Management.
Available: Copies:
7. 
Cover image for Customer service training
by 
Kamin, Maxine.
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer services -- United States.
Available: Copies:
8. 
Cover image for Customers rule! : why the e-commerce honeymoon is over and where winning businesses go from here
by 
Blackwell, Roger D.
Format: 
Books
Publication Date 
2001
Excerpt: 
Internet marketing -- United States.
Available: Copies:
9. 
Cover image for The customer revolution : how to thrive when customers are in control
by 
Seybold, Patricia B.
Format: 
Books
Publication Date 
2001
Excerpt: 
Customers -- United States.
Available: Copies:
10. 
Cover image for Innovating the corporation : creating value for customers and shareholders
by 
Kuczmarski, Thomas D., 1951-
Format: 
Books
Publication Date 
2001 2000
Excerpt: 
Employees -- Effect of technological innovations on -- United States.
Available: Copies:
11. 
Cover image for Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Public services (Libraries) -- United States -- Evaluation.
Available: Copies:
12. 
Cover image for Truth, lies, and advertising : the art of account planning
by 
Steel, Jon.
Format: 
Books
Publication Date 
1998
Excerpt: 
Advertising agencies -- Customer services -- United States.
Available: Copies:
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