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1. 
Cover image for Role-play made easy : 25 structured rehearsals for managing problem situations and dealing with difficult people
Role-play made easy : 25 structured rehearsals for managing problem situations and dealing with difficult people
by 
El-Shamy, Susan.
Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011539.html
Format: 
Books
Publication Date 
2005
Excerpt: 
difficult people / El-Shamy, Susan.
Available: Copies:
2. 
Cover image for How to design and deliver training for the new and emerging generations
How to design and deliver training for the new and emerging generations
by 
El-Shamy, Susan.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003025430.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley046/2003025430.html
Format: 
Books
Publication Date 
2004
Excerpt: 
How to design and deliver training for the new and emerging generations / El-Shamy, Susan.
Available: Copies:
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