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1. 
Cover image for Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
Service industries -- Marketing.
Available: Copies:
2. 
Cover image for Service management : operations, strategy, information technology
by 
Bordoloi, Sanjeev, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Service industries -- Management.
Available: Copies:
by 
Jooste, Susina, editor
Format: 
Books
Publication Date 
2022
Excerpt: 
Food service management.
Available: Copies:
by 
Berndt, A. (Adele), 1966- editor.
Format: 
Books
Publication Date 
2022
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
5. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953- author.
Available: Copies:
by 
Berndt, A. (Adele), 1966- editor.
Format: 
Books
Publication Date 
2018
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
7. 
Cover image for The handbook of service business : management, marketing, innovation and internationalisation
by 
Bryson, J. R., 1963- editor.
Format: 
Books
Publication Date 
2015
Excerpt: 
The handbook of service business : management, marketing, innovation and internationalisation /
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
Service industries.
Available: Copies:
9. 
Cover image for Services marketing : an interactive approach
by 
Fisk, Raymond P.
Format: 
Books
Publication Date 
2014
Excerpt: 
Service industries -- Management.
Available: Copies:
10. 
Cover image for Service management : an integrated approach
by 
Looy, Bart van.
Format: 
Books
Publication Date 
2013 2011
Excerpt: 
Service industries -- Management.
Available: Copies:
11. 
Cover image for THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
by 
Stickdorn, Marc, author.
Format: 
Books
Publication Date 
2011
Excerpt: 
Service industries -- Management.
Available: Copies:
13. 
Cover image for Contemporary security management
by 
Fay, John, 1934-
Format: 
Books
Publication Date 
2011
Excerpt: 
Contemporary security management / Fay, John, 1934-
Available: Copies:
14. 
Cover image for Marketing management : a strategic decision-making approach
by 
Mullins, John W. (John Walker)
Format: 
Books
Publication Date 
2010
Excerpt: 
Marketing management : a strategic decision-making approach / Mullins, John W. (John Walker)
Available: Copies:
15. 
Cover image for Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
16. 
Cover image for Driving down cost : how to manage and cut costs - intelligently
by 
Wileman, Andrew.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Cost control.
Available: Copies:
18. 
Cover image for Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
19. 
Cover image for Challenges of managing information quality in service organizations
by 
Al-Hakim, Latif, 1946-
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
Available: Copies:
20. 
Cover image for 5S for service organizations and offices : a lean look at improvements
by 
Sarkar, Debashis.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
21. 
Cover image for Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
22. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
24. 
Cover image for Services marketing management : a strategic perspective
by 
Kasper, Hans.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing -- Management.
Available: Copies:
25. 
Cover image for Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
26. 
Cover image for Service management : operations, strategy, and information technology
by 
Fitzsimmons, James A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
27. 
Cover image for Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Format: 
Books
Publication Date 
2006
Excerpt: 
Information quality management : theory and applications / Al-Hakim, Latif, 1946-
Available: Copies:
28. 
Cover image for Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Service industries -- Management
Available: Copies:
29. 
Cover image for Managing service operations : design and implementation
by 
Hollins, Bill.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
30. 
Cover image for The professional services firm bible
by 
Baschab, John, 1968-
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
31. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert.
Available: Copies:
32. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Technological innovations -- Management.
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries.
Available: Copies:
34. 
Cover image for Employment relations in the hospitality and tourism industries
by 
Lucas, Rosemary.
Format: 
Books
Publication Date 
2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
Available: Copies:
35. 
Cover image for The management of service operations
by 
Wright, J. Nevan.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Management.
Available: Copies:
36. 
Cover image for Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- United States -- Management.
Available: Copies:
37. 
Cover image for Planning to implement service management
by 
Lloyd, Vernon.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Information technology -- Management.
Available: Copies:
38. 
Cover image for Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
by 
Mbigi, Lovemore.
Format: 
Books
Publication Date 
2000
Excerpt: 
organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.
Available: Copies:
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
Available: Copies:
41. 
Cover image for Leisure and tourism : advanced GNVQ
by 
Youell, Ray.
Format: 
Books
Publication Date 
1995
Excerpt: 
customer service in leisure and tourism Event management.
Available: Copies:
42. 
Cover image for How to succeed in exporting and doing business internationally
by 
Sletten, Eric, 1954-
Format: 
Books
Publication Date 
1994
Excerpt: 
Service industries Foreign trade
Available: Copies:
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