Search Results for Service industries -- Management.

1.

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Service industries -- Marketing.

Available: Copies:

2.

Service management : operations, strategy, information technology

by

Bordoloi, Sanjeev, author.

Format:

Books

Publication Date

2023

Excerpt:

Service industries -- Management.

Available: Copies:

3.

Foodservice management : an African perspective

by

Jooste, Susina, editor

Format:

Books

Publication Date

2022

Excerpt:

Food service management.

Available: Copies:

4.

Services marketing : a contemporary approach

by

Berndt, A. (Adele), 1966- editor.

Format:

Books

Publication Date

2022

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

5.

Service operations management : improving service delivery

by

Johnston, Robert, 1953- author.

Format:

Books

Publication Date

2021

Excerpt:

Service operations management : improving service delivery / Johnston, Robert, 1953- author.

Available: Copies:

6.

Services marketing : a contemporary approach

by

Berndt, A. (Adele), 1966- editor.

Format:

Books

Publication Date

2018

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

7.

The handbook of service business : management, marketing, innovation and internationalisation

by

Bryson, J. R., 1963- editor.

Format:

Books

Publication Date

2015

Excerpt:

The handbook of service business : management, marketing, innovation and internationalisation /

Available: Copies:

8.

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Service industries.

Available: Copies:

9.

Services marketing : an interactive approach

by

Fisk, Raymond P.

Format:

Books

Publication Date

2014

Excerpt:

Service industries -- Management.

Available: Copies:

10.

Service management : an integrated approach

by

Looy, Bart van.

Format:

Books

Publication Date

2013 2011

Excerpt:

Service industries -- Management.

Available: Copies:

11.

THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases

by

Stickdorn, Marc, author.

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Management.

Available: Copies:

12.

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Marketing.

Available: Copies:

13.

Contemporary security management

by

Fay, John, 1934-

Format:

Books

Publication Date

2011

Excerpt:

Contemporary security management / Fay, John, 1934-

Available: Copies:

14.

Marketing management : a strategic decision-making approach

by

Mullins, John W. (John Walker)

Format:

Books

Publication Date

2010

Excerpt:

Marketing management : a strategic decision-making approach / Mullins, John W. (John Walker)

Available: Copies:

15.

Services marketing : a contemporary approach

by

Boshoff, Christo.

Format:

Books

Publication Date

2009

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

16.

Driving down cost : how to manage and cut costs - intelligently

by

Wileman, Andrew.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Cost control.

Available: Copies:

17.

Challenges of managing information quality in service organizations

by

Al-Hakim, Latif, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html

Format:

Books

Publication Date

2007 2006

Excerpt:

Service industries -- Information technology -- Quality control.

Available: Copies:

18.

Service management and marketing : customer management in service competition

by

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

Available: Copies:

19.

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Inhaltsverzeichnis
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2007

Excerpt:

Service industries -- Marketing.

Available: Copies:

20.

Services marketing management : a strategic perspective

by

Kasper, Hans.

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing -- Management.

Available: Copies:

21.

Services marketing management

by

Mudie, Peter.

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

Available: Copies:

22.

Knowledge intensive business services : organizational forms and national institutions

by

Miozzo, Marcela, 1963-

Format:

Books

Publication Date

2006

Excerpt:

Service industries.

Available: Copies:

23.

Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

by

Sherman, H. David.

Format:

Books

Publication Date

2006

Excerpt:

Service productivity management : improving service performance using Data Envelopment Analysis

Available: Copies:

24.

Information quality management : theory and applications

by

Al-Hakim, Latif, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019119.html

Format:

Books

Publication Date

2006

Excerpt:

Information quality management : theory and applications / Al-Hakim, Latif, 1946-

Available: Copies:

25.

5S for service organizations and offices : a lean look at improvements

by

Sarkar, Debashis.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

Available: Copies:

26.

Improving service quality in the global economy : achieving high performance in public and private sectors

by

Milakovich, Michael E.

Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html

Format:

Books

Publication Date

2006 2005

Excerpt:

Service industries -- Management.

Available: Copies:

27.

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

Available: Copies:

28.

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Service industries -- Management

Available: Copies:

29.

Managing service operations : design and implementation

by

Hollins, Bill.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

Available: Copies:

30.

The professional services firm bible

by

Baschab, John, 1968-

Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html

Format:

Books

Publication Date

2005

Excerpt:

Service industries -- Management.

Available: Copies:

31.

Service operations management : improving service delivery

by

Johnston, Robert.

Format:

Books

Publication Date

2005

Excerpt:

Service operations management : improving service delivery / Johnston, Robert.

Available: Copies:

32.

Best face forward : why companies must improve their service interfaces with customers

by

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Service industries -- Technological innovations -- Management.

Available: Copies:

33.

The management of service operations

by

Wright, J. Nevan.

Format:

Books

Publication Date

2004

Excerpt:

Service industries -- Management.

Available: Copies:

34.

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Service industries.

Available: Copies:

35.

Employment relations in the hospitality and tourism industries

by

Lucas, Rosemary.

Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html

Format:

Books

Publication Date

2004

Excerpt:

Employment relations in the hospitality and tourism industries / Lucas, Rosemary.

Available: Copies:

36.

Principles of service marketing and management

by

Lovelock, Christopher H.

Format:

Books

Publication Date

2002

Excerpt:

Service industries -- United States -- Management.

Available: Copies:

37.

Planning to implement service management

by

Lloyd, Vernon.

Format:

Books

Publication Date

2002

Excerpt:

Service industries -- Information technology -- Management.

Available: Copies:

38.

Principles of services marketing

by

Palmer, Adrian, 1955-

Format:

Books

Publication Date

2001

Excerpt:

Service industries -- Marketing.

Available: Copies:

39.

In search of the African business renaissance : an African cultural perspective

by

Mbigi, Lovemore.

Format:

Books

Publication Date

2000

Excerpt:

organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.

Available: Copies:

40.

Quality management for information and library managers

by

Brophy, Peter, 1950-

Format:

Books

Publication Date

1996

Excerpt:

Quality management for information and library managers / Brophy, Peter, 1950-

Available: Copies:

41.

Leisure and tourism : advanced GNVQ

by

Youell, Ray.

Format:

Books

Publication Date

1995

Excerpt:

customer service in leisure and tourism Event management.

Available: Copies:

42.

How to succeed in exporting and doing business internationally

by

Sletten, Eric, 1954-

Format:

Books

Publication Date

1994

Excerpt:

Service industries Foreign trade

Available: Copies:

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