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1. 
Cover image for Service learning in South Africa
Service learning in South Africa
by 
Osman, Ruksana.
Format: 
Books
Publication Date 
2013
Excerpt: 
Service learning in South Africa / Osman, Ruksana.
Available: Copies:
2. 
Cover image for Deconstructing service-learning : research exploring context, participation, and impacts
Deconstructing service-learning : research exploring context, participation, and impacts
by 
K-12 International Conference on Service-Learning Research (2nd :, 2002 : Vanderbilt University)
Table of contents http://www.loc.gov/catdir/toc/ecip047/2003017230.html
Format: 
Books
Publication Date 
2003
Excerpt: 
K-12 International Conference on Service-Learning Research (2nd :, 2002 : Vanderbilt University)
Available: Copies:
3. 
Cover image for Service-learning in higher education : building community across the globe
Service-learning in higher education : building community across the globe
by 
Lan, Caifeng, 1942- editor.
Format: 
Books
Publication Date 
2015 2014
Excerpt: 
International Symposium on Service-Learning (5th : 2013 : Stellenbosch University), issuing body.
Available: Copies:
4. 
Cover image for Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
by 
University of California, Los Angeles. Center for Research on Evaluation, Standards, and Student Testing.
Scroll to title. Requires Adobe Acrobat
Format: 
Books
Publication Date 
2025 2024 2023 2022 2021
Excerpt: 
of service learning University of California, Los Angeles. Center for Research on Evaluation
Available: Copies:
5. 
Cover image for Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
Access to higher education and the role of academic outreach programmes: understanding the dynamics of service learning
by 
University of California, Los Angeles. Center for Research on Evaluation, Standards, and Student Testing.
Scroll to title. Requires Adobe Acrobat
Format: 
Books
Publication Date 
2025 2024 2023 2022 2021
Excerpt: 
of service learning University of California, Los Angeles. Center for Research on Evaluation
Available: Copies:
6. 
Cover image for The SAGE sourcebook of service-learning and civic engagement
The SAGE sourcebook of service-learning and civic engagement
by 
Delano-Oriaran, Omobolade, editor of compilation.
Format: 
Books
Publication Date 
2015
Excerpt: 
The SAGE sourcebook of service-learning and civic engagement / Delano-Oriaran, Omobolade, editor of
Available: Copies:
7. 
Cover image for Learning through serving : a student guidebook for service-learning and civic engagement across academic disciplines and cultural communities
Learning through serving : a student guidebook for service-learning and civic engagement across academic disciplines and cultural communities
by 
Cress, Christine M. (Christine Marie), 1962-
Format: 
Books
Publication Date 
2013
Excerpt: 
Learning through serving : a student guidebook for service-learning and civic engagement across
Available: Copies:
8. 
Cover image for Introduction to community development : theory, practice, and service-learning
Introduction to community development : theory, practice, and service-learning
by 
Robinson, Jerry W., 1932- (uri) http://id.loc.gov/authorities/names/n80014291 (uri) http://viaf.org/viaf/sourceID/LC 80014291 (uri) /resolver/wikidata/lc/n80014291
Format: 
Books
Publication Date 
2011
Excerpt: 
Introduction to community development : theory, practice, and service-learning / Robinson, Jerry W
Available: Copies:
9. 
Cover image for Learning through serving : a student workbook for service-learning across the disciplines
Learning through serving : a student workbook for service-learning across the disciplines
by 
Cress, Christine M. (Christine Marie), 1962-
Table of contents http://www.loc.gov/catdir/toc/ecip053/2004027300.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Learning through serving : a student workbook for service-learning across the disciplines / Cress
Available: Copies:
10. 
Cover image for The art and strategy of service-learning presentations
The art and strategy of service-learning presentations
by 
Isaacson, Rick.
Format: 
Books
Publication Date 
2005
Excerpt: 
The art and strategy of service-learning presentations / Isaacson, Rick.
Available: Copies:
11. 
Cover image for The complete guide to service learning : proven, practical ways to engage students in civic responsibility, academic curriculum, & social action
The complete guide to service learning : proven, practical ways to engage students in civic responsibility, academic curriculum, & social action
by 
Kaye, Cathryn Berger.
Format: 
Books
Publication Date 
2004
Excerpt: 
The complete guide to service learning : proven, practical ways to engage students in civic
Available: Copies:
12. 
Cover image for The measure of service learning : research scales to assess student experiences
The measure of service learning : research scales to assess student experiences
by 
Bringle, Robert G.
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003016273.html
Format: 
Books
Publication Date 
2004
Excerpt: 
The measure of service learning : research scales to assess student experiences / Bringle, Robert G.
Available: Copies:
13. 
Cover image for Designing virtual communities in the service of learning
Designing virtual communities in the service of learning
by 
Kling, Rob.
Publisher description http://www.loc.gov/catdir/description/cam032/2003051524.html
Table of contents http://www.loc.gov/catdir/toc/cam031/2003051524.html
Sample text http://www.loc.gov/catdir/samples/cam041/2003051524.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Designing virtual communities in the service of learning / Kling, Rob.
Available: Copies:
14. 
Cover image for Field work savvy : a handbook for students in internship, co-operative education, service-learning and other forms of experiential education
Field work savvy : a handbook for students in internship, co-operative education, service-learning and other forms of experiential education
by 
Milnes, Joan.
Format: 
Books
Publication Date 
2003
Excerpt: 
Field work savvy : a handbook for students in internship, co-operative education, service-learning
Available: Copies:
15. 
Cover image for Civic engagement across the curriculum : a resource book for service-learning faculty in all disciplines
Civic engagement across the curriculum : a resource book for service-learning faculty in all disciplines
by 
Battistoni, Richard M.
Format: 
Books
Publication Date 
2003
Excerpt: 
Civic engagement across the curriculum : a resource book for service-learning faculty in all
Available: Copies:
16. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Customer service : skills for success / Lucas, Robert W., author.
Available: Copies:
17. 
Cover image for Community engagement research in South Africa : histories, methods, theories and practice
Community engagement research in South Africa : histories, methods, theories and practice
Community engagement research in South Africa : histories, methods, theories and practice
by 
Van Eeden, E. S. (Elize S.), editor.
Format: 
Books
Publication Date 
2022
Excerpt: 
: The transformative pedagogical potential of pre-service teacher professional learning communities
Available: Copies:
18. 
Cover image for Beginning teaching with digital technology
Beginning teaching with digital technology
by 
Blannin, Joanne, author.
Format: 
Books
Publication Date 
2022
Excerpt: 
learning -- Technology for mathematics -- Integrated STEM learning -- Technology and the Arts -- Coding
Available: Copies:
19. 
Cover image for Policing in Africa : towards an African epistemology
Policing in Africa : towards an African epistemology
Policing in Africa : towards an African epistemology
by 
Smit, J. (Jeanette)
Format: 
Books
Publication Date 
2022
Excerpt: 
acquired through learning interventions aimed at the type of police service delivery that will suit a
Available: Copies:
20. 
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953- author.
Available: Copies:
21. 
Cover image for Marketing tourism in South Africa
Marketing tourism in South Africa
by 
George, Richard, 1968- author.
Format: 
Books
Publication Date 
2019
Excerpt: 
quality through internal and relationship marketing -- 16. Learning outcomes -- 17. Event marketing -- 18
Available: Copies:
22. 
Cover image for The successful internship : personal, professional, and civic development in experiential learning
The successful internship : personal, professional, and civic development in experiential learning
by 
Sweitzer, H. Frederick, author.
Format: 
Books
Publication Date 
2019
Excerpt: 
The successful internship : personal, professional, and civic development in experiential learning /
Available: Copies:
23. 
Cover image for Multiliteracies in education : South African perspectives
Multiliteracies in education : South African perspectives
Multiliteracies in education : South African perspectives
by 
Engelbrecht, Alta, editor.
Format: 
Books
Publication Date 
2019
Excerpt: 
-- CHAPTER 3: Developing cultural literacy through service learning in teacher education -- CHAPTER 4
Available: Copies:
24. 
Cover image for Online courts and the future of justice
Online courts and the future of justice
by 
Susskind, Richard E., author.
Format: 
Books
Publication Date 
2019
Excerpt: 
-- Tackling injustice -- Part II. Is court a service or a place? -- The vision -- Architecture -- Online
Available: Copies:
25. 
Cover image for Operations management
Operations management
by 
Stevenson, William J., author.
Format: 
Books
Publication Date 
2018
Excerpt: 
. Forecasting4. Product and Service Design -- Supplement: Reliability -- 5. Strategic Capacity Planning for
Available: Copies:
26. 
Cover image for Essential research methods for social work
Essential research methods for social work
by 
Rubin, Allen, author.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1510/2014949462-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1510/2014949462-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1510/2014949462-t.html
Format: 
Books
Publication Date 
2016
Excerpt: 
Social service -- Research -- Methodology.
Available: Copies:
27. 
Cover image for Understanding child development
Understanding child development
by 
Charlesworth, Rosalind.
Format: 
Books
Publication Date 
2016
Excerpt: 
affect learning -- 3. Factors affecting learning -- Part III: Prenatal and infancy periods -- 4. Prenatal
Available: Copies:
28. 
Cover image for Prison and jail administration : practice and theory
Prison and jail administration : practice and theory
by 
Carlson, Peter M., editor.
Format: 
Books
Publication Date 
2015 2013
Excerpt: 
management accountability to food service, personnel corruption, and the impact of technology on penal
Available: Copies:
29. 
Cover image for Groupwork practice for social workers
Groupwork practice for social workers
by 
Crawford, Karin, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
ending work with a group. Different service contexts including work with children, with users who have
Available: Copies:
30. 
Cover image for Opening doors to equity : a practical guide to observation-based professional learning
Opening doors to equity : a practical guide to observation-based professional learning
by 
Singer, Tonya Ward.
Format: 
Books
Publication Date 
2015
Excerpt: 
Opening doors to equity : a practical guide to observation-based professional learning / Singer
Available: Copies:
31. 
Cover image for The engaged sociologist : connecting the classroom to the community
The engaged sociologist : connecting the classroom to the community
by 
Korgen, Kathleen Odell, 1967-
Format: 
Books
Publication Date 
2015
Excerpt: 
Service learning -- United States.
Available: Copies:
32. 
Cover image for Social media marketing : theories & applications
Social media marketing : theories & applications
by 
Dahl, Stephan, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
-- References -- 6. Mobile And Location-Based Platforms -- Chapter Overview -- Learning Outcomes -- Mobile and
Available: Copies:
33. 
Cover image for Becoming a teacher
Becoming a teacher
Becoming a teacher
by 
Gravett, Sarah.
Format: 
Books
Publication Date 
2015
Excerpt: 
Always learning.
Available: Copies:
34. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
35. 
Cover image for Operations and supply chain management
Operations and supply chain management
by 
Jacobs, F. Robert.
Format: 
Books
Publication Date 
2014
Excerpt: 
capacity management -- Learning curves -- Manufacturing processes -- Facility layout -- Service processes
Available: Copies:
36. 
Cover image for The reflective educator's guide to classroom research : learning to teach and teaching to learn through practitioner inquiry
The reflective educator's guide to classroom research : learning to teach and teaching to learn through practitioner inquiry
by 
Dana, Nancy Fichtman, 1964- author.
Format: 
Books
Publication Date 
2014
Excerpt: 
The reflective educator's guide to classroom research : learning to teach and teaching to learn
Available: Copies:
37. 
Cover image for Strategy implementation
Strategy implementation
by 
Verweire, Kurt.
Format: 
Books
Publication Date 
2014
Excerpt: 
implementation is about creating both alignment and commitment -- Key learning points -- Notes -- pt. II Strategy
Available: Copies:
38. 
Cover image for The engaged sociologist : connecting the classroom to the community
The engaged sociologist : connecting the classroom to the community
by 
Korgen, Kathleen Odell, 1967-
Format: 
Books
Publication Date 
2014
Excerpt: 
Service learning -- United States.
Available: Copies:
39. 
Cover image for Handbook of professional development in education : successful models and practices, PreK-12
Handbook of professional development in education : successful models and practices, PreK-12
by 
Martin, Linda E.
Format: 
Books
Publication Date 
2014
Excerpt: 
Teachers -- In-service training -- United States -- Handbooks, manuals, etc.
Available: Copies:
40. 
Cover image for Essentials of marketing research : putting research into practice
Essentials of marketing research : putting research into practice
by 
Clow, Kenneth E.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Conducting Research In-House Versus Outsourcing -- Full-Service and Boutique Market Research Firms -- Sample
Available: Copies:
41. 
Cover image for Using experience to develop leadership talent : how organizations leverage on-the-job development
Using experience to develop leadership talent : how organizations leverage on-the-job development
by 
McCauley, Cynthia D. (Cynthia Denise), 1958- editor of compilation.
Format: 
Books
Publication Date 
2014
Excerpt: 
IV. Maximizing learning from experience -- ch. 14. Formal development enhances learning from
Available: Copies:
42. 
Cover image for Hacking exposed : unified communications & VoIP security secrets & solutions
Hacking exposed : unified communications & VoIP security secrets & solutions
by 
Collier, Mark D., author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-to-deploy countermeasures. Find out how to block TDoS, toll and social engineering fraud, service abuse, voice phishing
Available: Copies:
43. 
Cover image for Occupational therapy evaluation for children : a pocket guide
Occupational therapy evaluation for children : a pocket guide
Occupational therapy evaluation for children : a pocket guide
by 
Mulligan, Shelley, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
lives, whether it be playing, learning, working, caring for oneself or others, or socializing. Clinical
Available: Copies:
44. 
Cover image for The successful internship : personal, professional, and civic development in experiential learning
The successful internship : personal, professional, and civic development in experiential learning
by 
Sweitzer, H. Frederick, author.
Format: 
Books
Publication Date 
2014 2013
Excerpt: 
The successful internship : personal, professional, and civic development in experiential learning /
Available: Copies:
45. 
Cover image for Social Work practice learning : a student guide
Social Work practice learning : a student guide
by 
Edmondson, David (Social worker), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Social Work practice learning : a student guide / Edmondson, David (Social worker), author.
Available: Copies:
46. 
Cover image for Managing human capital in public sector
Managing human capital in public sector
Managing human capital in public sector
by 
Mello, David Mbati.
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
Civil service -- South Africa -- Personnel management.
Available: Copies:
47. 
Cover image for The plugged-in professor : tips and techniques for teaching with social media
The plugged-in professor : tips and techniques for teaching with social media
by 
Ferris, Sharmila Pixy, editor.
Format: 
Books
Publication Date 
2013
Excerpt: 
conferencing and peer feedback / Kevin Garrison -- 8.Learning through YouTube / Patrick J. Dillon -- 9.Wiki
Available: Copies:
48. 
Cover image for Managing corporate communication : a cross-cultural approach
Managing corporate communication : a cross-cultural approach
by 
Gambetti, Rossella.
Format: 
Books
Publication Date 
2013
Excerpt: 
.Corporate communication as an academic discipline / Rossella Gambetti -- Learning objectives -- Introduction
Available: Copies:
49. 
Cover image for Growing the productivity of government services
Growing the productivity of government services
by 
Dunleavy, Patrick.
Format: 
Books
Publication Date 
2013
Excerpt: 
Growing the productivity of government services / Dunleavy, Patrick.
Available: Copies:
50. 
Cover image for The SAGE handbook of political communication
The SAGE handbook of political communication
by 
Semetko, Holli A.
Format: 
Books
Publication Date 
2012
Excerpt: 
Coleman and Jay G. Blumler -- Civic Knowledge and Audiovisual Learning / Doris A. Graber and Gregory G
Available: Copies:
51. 
Cover image for Leadership in health care
Leadership in health care
by 
Barr, Jill.
Format: 
Books
Publication Date 
2012
Excerpt: 
Nursing services -- Administration.
Available: Copies:
52. 
Cover image for Handbook of college and university teaching : a global perspective
Handbook of college and university teaching : a global perspective
by 
Groccia, James E.
Format: 
Books
Publication Date 
2012
Excerpt: 
Learning -- Cross-cultural studies.
Available: Copies:
53. 
Cover image for The connected educator : learning and leading in a digital age
The connected educator : learning and leading in a digital age
by 
Nussbaum-Beach, Sheryl, author.
Format: 
Books
Publication Date 
2012
Excerpt: 
The connected educator : learning and leading in a digital age / Nussbaum-Beach, Sheryl, author.
Available: Copies:
54. 
Cover image for Academic interaction with social partners : investigating the contribution of universities to economic and social development
Academic interaction with social partners : investigating the contribution of universities to economic and social development
by 
Kruss, Glenda.
Format: 
Books
Publication Date 
2012
Excerpt: 
engagement and work-integrated learning: a paradigm shift at the university of technology -- Forging a new
Available: Copies:
55. 
Cover image for Managing operations across the supply chain
Managing operations across the supply chain
by 
Swink, Morgan, 1959-
Format: 
Books
Publication Date 
2011
Excerpt: 
Service Processes -- Service Process Matrix -- Managing Front-Office and Back-Office Processes -- Service
Available: Copies:
56. 
Cover image for Teaching and learning through reflective practice : a practical guide for positive action
Teaching and learning through reflective practice : a practical guide for positive action
by 
Ghaye, Tony.
E-book - Full text from Ebook Central
Format: 
Regular print
Publication Date 
2011
Excerpt: 
Teaching and learning through reflective practice : a practical guide for positive action / Ghaye
Available: Copies:
57. 
Cover image for The Learning Commons : Seven Simple Steps to Transform Your Library
The Learning Commons : Seven Simple Steps to Transform Your Library
by 
Harland, Pamela Colburn.
Format: 
Books
Publication Date 
2011
Excerpt: 
The Learning Commons : Seven Simple Steps to Transform Your Library / Harland, Pamela Colburn.
Available: Copies:
58. 
Cover image for Learning disabilities : toward inclusion
Learning disabilities : toward inclusion
by 
Atherton, Helen.
Format: 
Books
Publication Date 
2011
Excerpt: 
Learning disabled -- Services for.
Available: Copies:
59. 
Cover image for Creating a website
Creating a website
by 
MacDonald, Matthew, author.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1114/2011282358-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1114/2011282358-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1114/2011282358-d.html
Format: 
Regular print
Publication Date 
2011
Excerpt: 
, techniques, and expert advice you need. Plan your site: create web pages by learning the basics of HTML and
Available: Copies:
60. 
Cover image for Knowledge management and e-learning
Knowledge management and e-learning
by 
Liebowitz, Jay, 1957-
Format: 
Books
Publication Date 
2011
Excerpt: 
Knowledge management and e-learning / Liebowitz, Jay, 1957-
Available: Copies:
61. 
Cover image for Emotionalizing organizations and organizing emotions
Emotionalizing organizations and organizing emotions
by 
Sieben, Barbara, 1965-
Format: 
Books
Publication Date 
2010
Excerpt: 
, fantasy and care in contemporary service work / Yiannis Gabriel -- Organizational conditions for positive
Available: Copies:
62. 
Cover image for Connecting knowledge and performance in public services : from knowing to doing
Connecting knowledge and performance in public services : from knowing to doing
by 
Walshe, Kieran.
Format: 
Books
Publication Date 
2010
Excerpt: 
Connecting knowledge and performance in public services : from knowing to doing / Walshe, Kieran.
Available: Copies:
63. 
Cover image for Servant leadership : developments in theory and research
Servant leadership : developments in theory and research
by 
Dierendonck, Dirk van, 1963-
Format: 
Books
Publication Date 
2010
Excerpt: 
-cultural perspectives on servant leadership / Justin A. Irving -- Servant leadership learning communities® : incubators
Available: Copies:
64. 
Cover image for Strategic information systems management
Strategic information systems management
by 
Grant, Kevin, 1968-
View this book online, via DawsonERA, both on- and off-campus
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018860995&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2010
Excerpt: 
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
Available: Copies:
65. 
Cover image for Hospitality business development
Hospitality business development
by 
Hassanien, Ahmed.
Format: 
Regular print
Publication Date 
2010
Excerpt: 
-- Learning objectives -- Introduction -- New product development concept -- New product or service
Available: Copies:
66. 
Cover image for Talent management : cases and commentary
Talent management : cases and commentary
by 
Blass, Eddie.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0901/2008041039-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0901/2008041039-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0901/2008041039-t.html
Format: 
Books
Publication Date 
2009
Excerpt: 
/ Elizabeth Braiden -- Case study of the public sector competitive model -- Applying the learning to SME
Available: Copies:
67. 
Cover image for Teaching in nursing : a guide for faculty
Teaching in nursing : a guide for faculty
by 
Billings, Diane M., 1942-
Format: 
Books
Publication Date 
2009
Excerpt: 
Scheckel -- Service learning : developing values and social responsibility / Carla Mueller, Diane M
Available: Copies:
68. 
Cover image for Intellectual disability and social inclusion : a critical review
Intellectual disability and social inclusion : a critical review
by 
Bollard, Martin.
Format: 
Books
Publication Date 
2009
Excerpt: 
Learning disabled -- Services for.
Available: Copies:
69. 
Cover image for The world is open : how web technology is revolutionizing education
The world is open : how web technology is revolutionizing education
by 
Bonk, Curtis Jay.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017708360&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2009
Excerpt: 
-time mobility and portability -- Learning at your service. Opener #10: Networks of personalized learning -- The
Available: Copies:
70. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
The call centre training handbook : a complete guide to learning & development in contact centres /
Available: Copies:
71. 
Cover image for Personal learning networks : professional development for the isolated school librarian
Personal learning networks : professional development for the isolated school librarian
by 
Harlan, Mary Ann.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1510/2008045519-b.html
Format: 
Books
Publication Date 
2009
Excerpt: 
Personal learning networks : professional development for the isolated school librarian / Harlan
Available: Copies:
72. 
Cover image for Learning commons : evolution and collaborative essentials
Learning commons : evolution and collaborative essentials
by 
Schader, Barbara.
Format: 
Books
Publication Date 
2008
Excerpt: 
Learning commons : evolution and collaborative essentials / Schader, Barbara.
Available: Copies:
73. 
Cover image for Handbook of research in social studies education
Handbook of research in social studies education
by 
Levstik, Linda.
Format: 
Books
Publication Date 
2008
Excerpt: 
socialization research / Carole L. Hahn and Theresa Alviar-Martin -- Service learning / Rahima Wade
Available: Copies:
74. 
Cover image for A kids' guide to protecting & caring for animals : how to take action!
A kids' guide to protecting & caring for animals : how to take action!
by 
Kaye, Cathryn Berger.
Table of contents only http://www.loc.gov/catdir/toc/ecip0820/2008026037.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Service learning.
Available: Copies:
75. 
Cover image for Delivering knock your socks off service
Delivering knock your socks off service
by 
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Performance Research Associates' Delivering knock your socks off service.
Available: Copies:
76. 
Cover image for Handbook for practice learning in social work and social care : knowledge and theory
Handbook for practice learning in social work and social care : knowledge and theory
by 
Lishman, Joyce.
Format: 
Books
Publication Date 
2007
Excerpt: 
Handbook for practice learning in social work and social care : knowledge and theory / Lishman
Available: Copies:
77. 
Cover image for Service the heart of leadership
Service the heart of leadership
Service the heart of leadership
by 
Christ, Jack.
Format: 
Video disc
Publication Date 
2007
Excerpt: 
Service the heart of leadership / Christ, Jack.
Available: Copies:
78. 
Cover image for Teaching with technology : an academic librarian's guide
Teaching with technology : an academic librarian's guide
by 
Williams, Joe M.
Format: 
Regular print
Publication Date 
2007
Excerpt: 
, instruction and service / Jennifer Sharkey -- Libraries in the course management systems learning environment
Available: Copies:
79. 
Cover image for Child health care : a learning programme for professionals
Child health care : a learning programme for professionals
Child health care : a learning programme for professionals
by 
Woods, D. L.
Format: 
Books
Publication Date 
2007
Excerpt: 
Child health care : a learning programme for professionals / Woods, D. L.
Available: Copies:
80. 
Cover image for Evaluating training programs : the four levels
Evaluating training programs : the four levels
by 
Kirkpatrick, Donald L.
Format: 
Books
Publication Date 
2006
Excerpt: 
scorecards to transfer learning to behavior -- Chap. 11. So how is e-learning different? -- Part 2. Case
Available: Copies:
81. 
Cover image for Revisiting outcomes assessment in higher education
Revisiting outcomes assessment in higher education
by 
Hernon, Peter.
Table of contents http://www.loc.gov/catdir/toc/ecip061/2005029422.html
Format: 
Books
Publication Date 
2006
Excerpt: 
learning organization : assessment as an agent of change / Applying student learning outcomes to an
Available: Copies:
82. 
Cover image for The educator's guide to emotional intelligence and academic achievement : social-emotional learning in the classroom
The educator's guide to emotional intelligence and academic achievement : social-emotional learning in the classroom
by 
Elias, Maurice J.
Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005025359.html
Format: 
Books
Publication Date 
2006
Excerpt: 
The educator's guide to emotional intelligence and academic achievement : social-emotional learning
Available: Copies:
83. 
Cover image for Return on learning : training for high performance at Accenture
Return on learning : training for high performance at Accenture
by 
Vanthournout, Donald.
Table of contents http://www.loc.gov/catdir/toc/ecip065/2005037141.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Return on learning : training for high performance at Accenture / Vanthournout, Donald.
Available: Copies:
84. 
Cover image for Getting real about knowledge networks : unlocking corporate knowledge assets
Getting real about knowledge networks : unlocking corporate knowledge assets
by 
Back, Andrea.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0624/2005043287-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0624/2005043287-d.html
Table of contents http://www.loc.gov/catdir/enhancements/fy0624/2005043287-t.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Organizational learning.
Available: Copies:
85. 
Cover image for Educational psychology in social context
Educational psychology in social context
by 
Donald, D. R.
Format: 
Books
Publication Date 
2006
Excerpt: 
Learning -- Social aspects -- Africa, Southern.
Available: Copies:
86. 
Cover image for The virtual reference desk : creating a reference future
The virtual reference desk : creating a reference future
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
Reference services (Libraries) -- Information technology.
Available: Copies:
88. 
Cover image for Cities in a globalizing world : governance, performance, and sustainability
Cities in a globalizing world : governance, performance, and sustainability
by 
Léautier, Frannie.
Format: 
Books
Publication Date 
2006
Excerpt: 
WBI learning resources series
Available: Copies:
89. 
Cover image for Managing service operations : design and implementation
Managing service operations : design and implementation
by 
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Managing service operations : design and implementation / Hollins, Bill.
Available: Copies:
90. 
Cover image for Management : theory and practice
Management : theory and practice
by 
Cole, Kris.
Format: 
Books
Publication Date 
2005
Excerpt: 
S1 -- Workplace learning by Gerry Corcoran and John Welch (110p.), s2 -- Customer service by Bruce
Available: Copies:
91. 
Cover image for Alternative strategies for evaluating student learning
Alternative strategies for evaluating student learning
by 
Achacoso, Michelle V.
Format: 
Books
Publication Date 
2005
Excerpt: 
Alternative strategies for evaluating student learning / Achacoso, Michelle V.
Available: Copies:
92. 
Cover image for Delivering e-learning for information services in higher education
Delivering e-learning for information services in higher education
Delivering e-learning for information services in higher education
by 
Catherall, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Delivering e-learning for information services in higher education / Catherall, Paul.
Available: Copies:
93. 
Cover image for Effective learning and teaching in social policy and social work
Effective learning and teaching in social policy and social work
by 
Taylor, Imogen.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006777.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Effective learning and teaching in social policy and social work / Taylor, Imogen.
Available: Copies:
94. 
Cover image for Learning rants, raves, and reflections
Learning rants, raves, and reflections
by 
Masie, Elliott.
Table of contents only http://www.loc.gov/catdir/toc/ecip057/2005003711.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0621/2005003711-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0621/2005003711-d.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Learning rants, raves, and reflections / Masie, Elliott.
Available: Copies:
95. 
Cover image for Libraries and Google
Libraries and Google
by 
Miller, William, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip063/2005031476.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Communication in learning and scholarship -- Technological innovations.
Available: Copies:
96. 
Cover image for Challenging and supporting the first-year student : a handbook for improving the first year of college
Challenging and supporting the first-year student : a handbook for improving the first year of college
by 
Upcraft, M. Lee.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0420/2004014539.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0616/2004014539-b.html
Publisher description http://catdir.loc.gov/catdir/description/wiley042/2004014539.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Whitman College -- Center for Teaching and Learning collection.
Available: Copies:
97. 
Cover image for ProfitBrand : how to increase the profitability, accountability & sustainability of brands
ProfitBrand : how to increase the profitability, accountability & sustainability of brands
by 
Wreden, Nick.
ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Format: 
Books
Publication Date 
2005
Excerpt: 
experience End-to-end customer service: 'The Customer Experience: Own It' ; Institutionalization of customer
Available: Copies:
98. 
Cover image for The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry
The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry
by 
Arduser, Lora.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0419/2004013996.html
Format: 
Books
Publication Date 
2005
Excerpt: 
positions in the food service industry / Arduser, Lora.
Available: Copies:
99. 
Cover image for The practical library trainer
The practical library trainer
by 
Massis, Bruce E.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003016139.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Library employees -- In-service training.
Available: Copies:
100. 
Cover image for Electronic resources in the virtual learning environment : a guide for librarians
Electronic resources in the virtual learning environment : a guide for librarians
by 
Secker, Jane.
Format: 
Books
Publication Date 
2004
Excerpt: 
Electronic resources in the virtual learning environment : a guide for librarians / Secker, Jane.
Available: Copies:
101. 
Cover image for The future of higher education : rhetoric, reality, and the risks of the market
The future of higher education : rhetoric, reality, and the risks of the market
by 
Newman, Frank, 1927-
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2004006400.html
Format: 
Books
Publication Date 
2004
Excerpt: 
learning. This resource offers college and university leaders and policy makers an analysis of the impact
Available: Copies:
102. 
Cover image for Learning to live together : preventing hatred and violence in child and adolescent development
Learning to live together : preventing hatred and violence in child and adolescent development
by 
Hamburg, David A., 1925-2019.
Publisher description http://www.loc.gov/catdir/enhancements/fy0614/2003009005-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0614/2003009005-t.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Learning to live together : preventing hatred and violence in child and adolescent development /
Available: Copies:
104. 
Cover image for Designing and delivering distance education : quality criteria and case studies from South Africa
Designing and delivering distance education : quality criteria and case studies from South Africa
Designing and delivering distance education : quality criteria and case studies from South Africa
by 
Welch, Tessa.
Format: 
Books
Publication Date 
2004
Excerpt: 
collaborative learning at the former Technikon Southern Africa / Fritz Dresselhaus -- Tutor learning, student
Available: Copies:
105. 
Cover image for Teaching graphic design : course offerings and class projects from the leading graduate and undergraduate programs
Teaching graphic design : course offerings and class projects from the leading graduate and undergraduate programs
by 
Heller, Steven.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003015463.html
Format: 
Books
Publication Date 
2003
Excerpt: 
-- Service learning: connecting community and design / Elisabeth Charman, Susan Agre-Kippenhan -- Fourth Year
Available: Copies:
106. 
Cover image for Community-based research and higher education
Community-based research and higher education
by 
Strand, Kerry.
Format: 
Books
Publication Date 
2003
Excerpt: 
Service learning.
Available: Copies:
107. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Performance Research Associates' Delivering knock your socks off service. Zemke, Ron.
Available: Copies:
108. 
Cover image for Forging alliances in community and thought
Forging alliances in community and thought
by 
Guadarrama, Irma N.
Format: 
Books
Publication Date 
2002
Excerpt: 
teachers / Norene Lowery. Interprofessional training and service provision in a professional development
Available: Copies:
109. 
Cover image for How to measure human resources management
How to measure human resources management
by 
Fitz-enz, Jac.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001056212.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Effectiveness -- How to Measure Training and Development Values -- e-Learning: Distance and Self-Paced Learning
Available: Copies:
110. 
Cover image for E-business & e-commerce : how to program
E-business & e-commerce : how to program
by 
Deitel, Harvey M., 1945-
Format: 
Books
Publication Date 
2001
Excerpt: 
Models Getting a Loan Online Recruiting on the Web Online News Services Online Travel Services Online
Available: Copies:
111. 
Cover image for Effective subject leadership
Effective subject leadership
by 
Field, Kit.
Format: 
Books
Publication Date 
2000
Excerpt: 
subject knowledge and in-service training. 10. Monitoring and evaluating to improve teaching, learning and
Available: Copies:
112. 
Cover image for Establishing self-access : from theory to practice
Establishing self-access : from theory to practice
by 
Gardner, David.
Table of contents http://www.loc.gov/catdir/toc/cam026/99213569.html
Publisher description http://www.loc.gov/catdir/description/cam0210/99213569.html
Sample text http://www.loc.gov/catdir/samples/cam032/99213569.html
Format: 
Books
Publication Date 
1999
Excerpt: 
-directed to self-access learning. 10. Counselling. 11. Assessment in self-access learning. 12. Evaluation of
Available: Copies:
113. 
Cover image for Marketing and information technology : the strategy, application and implementation of IT in marketing
Marketing and information technology : the strategy, application and implementation of IT in marketing
by 
O'Connor, John, 1960-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015155465&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1997
Excerpt: 
throughout the text and each chapter contains learning objectives and assignement questions. References, a
Available: Copies:
114. 
Cover image for Management ideas --in brief
Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence
Available: Copies:
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