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1. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Altman, Ellen.
Available: Copies:
2. 
Cover image for The Center for Creative Leadership handbook of leadership development
The Center for Creative Leadership handbook of leadership development
by 
Van Velsor, Ellen.
04 lizenzfrei
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=019006446&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2010
Excerpt: 
The Center for Creative Leadership handbook of leadership development / Van Velsor, Ellen.
Available: Copies:
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