Search Results for Customer services -- United States.

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6 Results Found

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Defusing the angry patron : a how-to-do-it manual for librarians

Rubin, Rhea Joyce.

Format:

Books

Publication Date

2011

Excerpt:

Customer services -- United States.

Available: Copies:

How Toyota became #1 : leadership lessons from the world's greatest car company

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Automobile industry and trade -- United States -- Management -- Case studies.

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Call centres and human resource management : a cross-national perspective

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

Format:

Books

Publication Date

2004

Excerpt:

Customer services -- United States -- Management.

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Customer service training

Kamin, Maxine.

Format:

Books

Publication Date

2002

Excerpt:

Customer services -- United States.

Available: Copies:

Truth, lies, and advertising : the art of account planning

Steel, Jon.

Table of contents http://catdir.loc.gov/catdir/toc/onix04/97040334.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html
Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html

Format:

Books

Publication Date

1998

Excerpt:

Advertising agencies -- Customer services -- United States.

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter.

Format:

Books

Publication Date

1998

Excerpt:

Public services (Libraries) -- United States -- Evaluation.

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