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1. 
Cover image for Content and workflow management for library web sites : case studies
Content and workflow management for library web sites : case studies
by 
Yu, Holly.
Table of contents http://www.loc.gov/catdir/toc/ecip051/2004022153.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Electronic reference services (Libraries)
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2. 
Cover image for Digital reference service in the new millennium : planning, management, and evaluation
Digital reference service in the new millennium : planning, management, and evaluation
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2000
Excerpt: 
Electronic reference services (Libraries) -- United States -- Management.
Available: Copies:
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