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1. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Public services (Libraries) -- United States.
Available: Copies:
2. 
Cover image for The Learning Commons : Seven Simple Steps to Transform Your Library
The Learning Commons : Seven Simple Steps to Transform Your Library
by 
Harland, Pamela Colburn.
Format: 
Books
Publication Date 
2011
Excerpt: 
Public services (Libraries) -- United States.
Available: Copies:
3. 
Cover image for Managing children's services in the public library
Managing children's services in the public library
by 
Fasick, Adele M.
Format: 
Books
Publication Date 
2008
Excerpt: 
Public libraries -- United States -- Administration.
Available: Copies:
4. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Public services (Libraries) -- United States -- Evaluation.
Available: Copies: