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1. 
Cover image for Building great customer experiences
Building great customer experiences
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2005
Excerpt: 
Building great customer experiences / Shaw, Colin, 1958-
Available: Copies:
2. 
Cover image for Customer experience : future trends and insights
Customer experience : future trends and insights
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2010
Excerpt: 
Customer experience : future trends and insights / Shaw, Colin, 1958-
Available: Copies:
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