Ch. 1. Introduction -- Ch. 2. The Total Organization and the Concept of Systems -- Ch. 3. The Work Group -- Ch. 4. Cohesiveness in Groups -- Ch. 5. Differentiation in Groups -- Ch. 6. Developing Group Effectiveness -- Ch. 7. Basic Human Needs and Rewards -- Ch. 8. The Personal System -- Ch. 9. Diagnosing the Two-Person Work Relationship -- Ch. 10. Imporving the Two-Person Work Relationship -- Ch. 11. Leadership: Exerting Influence and Power -- Ch. 12. Leadership: Managerial Functions and Styles -- Ch. 13. Relations among Groups in the Organization -- Ch. 14. Initiating Change -- Cases -- Atlantic Store Furniture -- Back to Bickering -- The Bagel Hockey Case -- Baksheesh -- Banana Time Case -- Bangles -- The Barbara Di bella Case -- Beauty Classics, Inc. -- Bill Michaels -- Blair, Inc. -- Bob Chen -- The Brady Training Program -- Bully or Victim -- Carpax Co. and Phyllis Copeland -- Chris Cunningham -- Conscience or the Competitive Edge (A) and (B) -- The Consolidated Life Case: Caught Between Corporate.