Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them

Title:

Author:

Krivis, Jeffrey, 1956-

ISBN:

9780787980382

Personal Author:

Krivis, Jeffrey, 1956-

Publication Information:

San Francisco : Jossey-Bass, 2006.

Physical Description:

ix, 324 p. ; 24 cm.

General Note:

Formerly CIP.

Contents:

Independence day -- Paintball pranks -- Step-by-step -- A sweet deal -- Reading minds -- Rock star -- Gratitude is the attitude -- Memories -- Working at the car wash -- Transforming the journey of revenge -- A "hats-on" approach -- Liar, liar! -- The handicap -- Legally blind -- The slow drip -- Death takes a holiday -- If the shoe fits -- The staggered approach -- Time-share -- The silent mover -- A small deception -- The laddered approach -- The confidential listener -- Dropping the bombshell -- Worth the wait -- Creating value -- Too many cooks -- Bottom-line negotiating -- The "fishy" calculator method -- The crossover.

Abstract:

"Improvisational Negotiation presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution." "Unlike most books on the topic, Improvisational Negotiation does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions, What happened? and What strategies can we learn?"--BOOK JACKET.

Subject Term:

Conflict management.

Mediation.

Electronic Access:

Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021192-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005021192.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168020381543	303.69 K92.I 2006	1	Searching... Unknown

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Summary

Improvisational Negotiation presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution.

Unlike most books on the topic, Improvisational Negotiation does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions: What happened? and What strategies can we learn?