Service support.

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Title:

Service support.

Author:

Great Britain. Office of Government Commerce.

ISBN:

9780113300150

Edition:

15th impression 2007.

Publication Information:

London : Stationary Office, 2000.

Physical Description:

xviii, 308 p. : ill. (some col.) ; 30 cm.

General Note:

Cover title: Best practice for service support

Subject Term:

Information technology -- Management.

Computer networks -- Standards.

Computer technical support.

Support services (Management)

Added Corporate Author:

Great Britain. Office of Government Commerce.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025406253	004.068 G786S 2007	1	Searching... Unknown

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Summary

Summary

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

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