Growing the productivity of government services
Title:
Growing the productivity of government services
Author:
Dunleavy, Patrick.
ISBN:
9780857934987
9781781956106
9780857934994
Personal Author:
Publication Information:
Cheltenham : Edward Elgar, ©2013.
Physical Description:
xvi, 365 p. ; 24 cm.
Contents:
1.Introduction: why has government productivity been so neglected in economics and public management? -- pt. I Nationally provided government services -- 2.Studying national agencies' productivity -- 3.Rapid productivity growth -- customs regulation -- 4.Growing productivity gradually -- tax services -- 5.How productivity can remain unchanged despite major investments -- social security -- 6.Broadening the picture -- two national regulatory agencies -- pt. II Analysing decentralized government services -- 7.Methods and quality issues in analysing complex and localized services -- 8.Hospital productivity in England's National Health Service -- pt. III Sustainable increases in productivity -- 9.Embracing digital change and enhancing organizational learning -- 10.Pushing through to productivity advances.
Abstract:
Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations - especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn.--Résumé de l'éditeur.
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