Call centre management : a practical guide
Title:
Call centre management : a practical guide
Author:
Menday, Janette.
ISBN:
9780952923909
Personal Author:
Publication Information:
Newdigate, Surrey : The Croft Annexe, ©1996.
Physical Description:
192 pages : illustrations, forms ; 21 cm
Electronic Access:
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008165534&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA