Hotel front office management

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Title:

Author:

Bardi, James A., 1947-

ISBN:

9780471687108

Personal Author:

Bardi, James A., 1947-

Edition:

4th ed.

Publication Information:

Physical Description:

ix, 468 pages : illustrations ; 25 cm

Contents:

Introduction to hotel management -- Hotel organization and the front office manager -- Effective interdepartmental communications -- Property management systems -- Systemwide reservations -- Revenue management -- Guest registration -- Managing the financials -- Guest checkout -- Preparation and review of the night audit -- Managing hospitality -- Training for hospitality -- Promoting in-house sales -- Security -- Executive housekeeping.

Abstract:

"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--Jacket.

Subject Term:

Hotel management.

Electronic Access:

Table of contents http://catdir.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0623/2005033575-d.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:RCBMF	1:GEN-BOOK	000016355	647.94068 BAR	1	Searching... Unknown

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Summary

The updated guide to running a successful hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.

Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.

Useful features of this new edition include:

A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel workforce "Opening dilemmas" and their solutions are included in each chapter Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.