Employment relations in the hospitality and tourism industries

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Title:

Author:

Lucas, Rosemary.

ISBN:

9780415297110

9780415297127

9780203644553

Personal Author:

Lucas, Rosemary.

Publication Information:

London ; New York : Routledge, 2004.

Physical Description:

xx, 306 pages ; 24 cm.

Series:

Routledge studies in employment relations

Routledge studies in employment relations.

Contents:

Whither employment relations and hospitality? -- Employment and work -- The role of management in employment relations -- Resourcing, development and fair treatment -- Pay, reward and performance -- Representation, participation and involvement -- Employment law and dispute resolution -- What do the workers think? -- Conclusions and future issues.

Abstract:

"Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.

Subject Term:

Hospitality industry -- Personnel management.

Tourism -- Personnel management.

Electronic Access:

Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:VCDBN	1:GEN-BOOK	000023388	647.940 LUC	1	Searching... Unknown
Searching... 1:VCPE	1:GEN-BOOK	000041861	647.940 LUC	1	Searching... Unknown
Searching... 1:VCSD	1:GEN-BOOK	000050789	647.940 LUC	1	Searching... Unknown

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Summary

Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and the implication of gender at work, into the discussion. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector.

This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. It is illustrated with numerous case studies, and includes material from fifty countries, across all continents, ensuring a fully international view is presented.