The environment of managing : The environment and foundations of modern management ; Managing in a cultural and ethical environment -- Planning : Decision making ; The basic planning process ; Strategic planning -- Organizing : Fundamentals of organizing ; Designing organizational structures ; Managing organizational change ; Staffing and human resource management -- Leading : Being a leader ; Influencing individual behavior and motivation ; Improving communication skills ; Managing groups and teams -- Controlling : Controlling and building commitment ; Managing world-class operations -- Managing in action : Managing entrepreneurial organizations ; Managing in a global environment.