A guide to help desk concepts

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Title:

A guide to help desk concepts

Author:

Knapp, Donna.

ISBN:

9780619159467

Personal Author:

Knapp, Donna.

Edition:

2nd ed.

Publication Information:

Cambridge, Mass. ; London : Course Technology, 2003.

Physical Description:

351 pages ; 24 cm

General Note:

Previous edition: 1999.

Subject Term:

Computer technical support.

Computer service industry.

Copies:

Available:*

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The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.

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