The psychology of customer service

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The psychology of customer service

Title:

The psychology of customer service

Author:

Jude, Brian.

ISBN:

9781868722310

Personal Author:

Publication Information:

Halfway House : Zebra Press, 1998.

Physical Description:

139 pages

Subject Term:

Customer relations.

Customer services -- Management.

Success in business.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:VCSD	1:GEN-BOOK	000050086	150 JUD	1	Searching... Unknown

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Summary

Summary

At its best, customer service in South Africa is indifferent. In every market segment the general trend is to treat the customer like a third-class slave. This title aims to change this sorry state, and to make sure that the customer really is king.

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