Summary

Text designed for TAFE courses based on the National Generic Management Skills modules, or for individuals and organisations undertaking the Frontline Management Initiative, or for anyone wishing to develop management and leadership skills. Arranged in three sections - self-management, job management, managing others. Covers topics such as telephone skills, personal skills for supervisors and health, safety and welfare. Includes learning objectives, questions and exercises, case studies, a glossary and an index. Cole is a managing director and an industrial psychologist.